Apple Macs, Bash Scripting, Communication Skills, Detail Oriented, Equipment Maintenance/Repair, Establish Priorities, Hardware Administration, Hardware Quality Assurance, Heavy Lifting, Identify Issues, Inventory Management, Laboratory, Laboratory Equipment, Laboratory Management, Laboratory Testing, Laptop Hardware, Multitasking, Peripheral Hardware, Product/Service Launch, Software Administration, Technical Support, Test Automation, Test Equipment, Testing, Time Management, Training/Teaching, Willing to Travel
Our client is seeking Stability Lab Tech to join their team.
Role Title: Stability Lab Tech
Location: Sunnyvale, CA
Contract
Location: Austin, TX (100% onsite at theTest Lab)
Onsite: 100% onsite
Need for an individual as a manual lab technician for the team, and work alongside engineers to perform validation on Mac/ laptop hardware on 100's of units at a time. The lab technician will be responsible for unboxing, racking, cabling, scanning, inventory management, lab maintenance, SW/FW updating and assisting with experiments.
Key Benefits
- Doing the manual heavy lifted required by racking and maintaining 100's of Mac NPI hardware and test devices
- Assist the team's engineers with their requests for regression or additional data
- Keep track of 100's of devices under test and peripherals
- Setup hardware and perform regular software updates to hardware under test
In Scope- 100% on-site role (in Austin, TX) with no option for remote work. Must be on-site during working hours to support engineers as needed and to execute tests
- Unboxing and racking on up to several dozen DUTs, peripherals, and other units of test on a daily basis
- Manually preparing hardware to be tested via automated frameworks by first placing, cabling, configuring, and scanning test devices and equipment
- Tearing down racks in a quick and efficient manner to allow for rack space to be used by other projects
- Be available on-site in the labs for troubleshooting issues and assisting engineers when problems arise
- Maintain lab test equipment and infrastructure as requested by the team
- Prioritizing tasks and communicating to team members to identify correct order of tasks. Must alert team members with ample notice if unable to complete assigned tasks on-time
- Categorize and keep track of test peripherals in the lab using internal tools
- On-going documentation of test processes for future reference
- Working on manual tasks required for maintaining or setting up new lab spaces
Success Criteria/Definition of Done- Critical feedback is accepted and changes are made to improve if needed
- All requests in the queue are performed in a timely manner within defined deadlines.
- Clear and timely communication with the team
- Requests for support from the team are handled in a timely basis, and correctly (based on any available instructions and attention to detail)
Technical Requirements- Knowledge of Mac hardware
- Strong troubleshooting skills
- High level of comfort using Terminal and bash
- Strong attention to detail
- Strong time-management skills
- Strong communication skills
- Ability to multitask and deliver results under competing priorities
Expectations by Phase- Training - work with team members to learn the tools, schedules, expectations and steps for the different tasks. Expected to be comfortable with basic training skills in 2 weeks.
- Execution & Delivery - Once trained on a particular task, follow expected schedules and deliver expected results consistently
Assumptions- Expected to be able to pick up items up to 50 lbs.
- Expected to be available during standard working hours, and, potentially frequently longer working days and/or weekends, if the role demands it.
- Expected to be available on-site 5 days a week.
- Able to quickly travel between different buildings to support labs in different locations.