ST - Field Operations Service Technician

Job Title: Field Operations Service Technician

Company: Alpen High Performance Products

Location: Nationwide (Travel Required)

Compensation: $19–$31 per hour, depending on skills and experience

Job Type: Full-Time

About the Role

As a Field Operations Service Technician, you will represent Alpen on-site at customer locations, performing hands-on service, repair, and adjustment of high-performance windows and doors.

This is a field-based, construction-focused role requiring mechanical aptitude and comfort working with tools and building materials. It is not an IT or desk-based position.

You’ll travel throughout the continental U.S., working independently while staying closely connected to a supportive internal team.

Key Responsibilities

• Travel to customer sites to assess, repair, and service Alpen window and door systems
• Diagnose and resolve issues related to installation, product performance, or hardware
• Perform adjustments, repairs, and field modifications in accordance with AAMA standards
• Evaluate job site conditions and determine practical, on-the-spot solutions
• Complete detailed Field Service Reports using a tablet or laptop
• Communicate clearly and professionally with customers and internal teams
• Safely lift and handle materials weighing up to 75 lbs.

Preferred Experience & Qualifications

• Hands-on construction experience preferred (remodeling, framing, finish carpentry, exterior work, or window/door installation)
• Strong mechanical aptitude and ability to troubleshoot physical systems (not software/IT systems)
• Experience with window and door installation from start to finish, including trim work
• Familiarity with window/door hardware systems (casement, awning, hung, sliding, European inswing, sliding glass doors)
• Strong customer service and communication skills
• Self-motivated with strong attention to detail and organization
• Comfortable using basic digital tools for reporting (no advanced technical/IT skills required)
• Valid, travel-ready U.S. Driver’s License
• Bilingual in Spanish is a plus

What We’re Looking For

We’re looking for someone who enjoys working with their hands, solving real-world problems on job sites, and delivering a great customer experience. This role is ideal for individuals with a background in construction or skilled trades who are comfortable traveling and working independently.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Company-Paid Major Holidays
• Travel opportunities
• Ongoing training and development