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Sr UX Researcher

Cox Automotive

Smyrna, GA

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JOB DETAILS
SALARY
$111,500–$185,900
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Competitive Research, Continuous Improvement, Cost Effectiveness Analysis, Customer/Client Research, Customer/Consumer Behavior, Documentation, Establish Priorities, Knowledge Management Systems, Legal, Market Research, Marketing, Mentoring, Metrics, Onboarding, Operational Improvement, Operational Support, Operations Management, Operations Research, Problem Solving Skills, Process Improvement, Process Modeling, Product Design, Project/Program Coordination, Project/Program Management, Purchasing/Procurement, Quantitative Analysis, Research Skills, Risk, Risk Analysis, Service Delivery, Systems Scalability, User Experience Design (UXD), User Interface/Experience (UI/UX), Vendor/Supplier Management, Willing to Travel
LOCATION
Smyrna, GA
POSTED
Today
The Sr. User Research - Operations is an experienced individual contributor responsible for owning and delivering end-to-end Research Ops services and programs. At this level, the role expands beyond execution into service design, operational problem-solving, and measurable cross-team impact. Senior Research Ops partners closely with User Researchers, Design Directors, Product Operations, and adjacent research teams to design, deliver, and continuously improve scalable research systems that increase the efficiency, quality, and impact of research across the organization.

Position Responsibilities:

  • Own and deliver one or more end-to-end Research Ops services or programs aligned to the Research Ops strategy and broader research priorities
  • Design, implement, document, and iterate scalable operational systems that support multiple research teams, products, or business functions
  • Maintain and evolve research repositories and knowledge-management systems to ensure insights are findable, reusable, and consistently governed
  • Support the alignment and communication of user research insights with market and competitive research teams, enabling a more holistic view of customers and users
  • Manage research participant recruitment panels, incentive models, and fulfillment processes, ensuring ethical, compliant, and efficient participant engagement
  • Lead moderate- to high-risk operational initiatives, proactively identifying dependencies, risks, compliance considerations, and opportunities for efficiency
  • Partner closely with User Researchers, Design Directors, Product Operations, Product Managers, Legal, Privacy, and Procurement to translate research needs into effective operational solutions
  • Create and coordinate agentic, automated, or semi-automated workflows (e.g., intake, scheduling, synthesis support, reporting) to reduce manual effort and expedite research delivery
  • Manage vendors, tools, contracts, and operational workflows within defined areas of ownership, ensuring quality, cost-effectiveness, and compliance
  • Define, track, and report on operational metrics to demonstrate the impact of Research Ops services and inform prioritization and investment decisions
  • Contribute to Research Ops standards, documentation, and best practices to improve consistency and maturity across the research organization
  • Mentor and support more junior Research Ops team members, contributing to onboarding, enablement, and knowledge sharing


Required Qualifications:

  • Bachelor's degree required and 4 years' experience or a Masters's degree and 2 years' experience or a PhD and 1 year experience or 8 years of experience
  • 3+ years experience in research operations, project coordination, program coordination, or operations roles
  • 4+ years experience working in UX/Product Design, product, design, marketing, analytics, or customer research environments
  • Strong working knowledge of Research Ops principles, practices, and industry requirements, including data governance and participant protection
  • Demonstrated expertise in at least one Research Ops specialty area, with working knowledge across the broader discipline
  • Proven ability to independently design, deliver, and improve operational systems using service design, automation, and program management practices
  • Experience managing research repositories, participant panels, vendors, and operational initiatives with limited supervision
  • Ability to use qualitative insights and quantitative metrics to evaluate effectiveness, communicate impact, and drive continuous improvement
  • Demonstrated ability to independently design and deliver operational services that scale across teams or products
  • Use general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
  • Use AI to accelerate discovery, experimentation, development, and recommend improvements


Additional Information:

  • May require periodic travel


USD 111,500.00 - 185,900.00 per year

Compensation:

Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets

About the Company

C

Cox Automotive