Sr. Technical Project Manager (Document360 & Digital Platforms)

ESSENTIAL JOB FUNCTION

1. Doc360 Platform Leadership

• Serve as the subject matter expert for Document360, including architecture, workflows, and governance. 
• Lead platform optimization initiatives including:  
• Workflow standardization 
• Template and content structure alignment 
• Permissions and access management 
• Analytics and reporting improvements  
• Partner with business and technical stakeholders to ensure Doc360 supports scalable SOP and documentation management. 
• Manage vendor engagement, support escalations, and roadmap alignment. 
• Oversee content lifecycle processes including creation, replication, publishing, and maintenance workflows. 

2. Program & Project Execution

• Lead multiple concurrent projects and initiatives, ensuring delivery against timelines, scope, and quality expectations. 
• Establish and enforce project governance, reporting, and risk management practices. 
• Drive delivery across initiatives such as:  
• SharePoint to Doc360 migrations 
• SOP standardization and publishing 
• Platform enhancement and optimization  
• Manage dependencies across teams and ensure alignment to enterprise priorities.

3. Cross-Functional Team Leadership

• Coordinate delivery across diverse teams, including:  
• Technical Writers 
• Implementation Managers 
• Business Analysts 
• Engineering and IT teams 
• Operations SMEs and stakeholders 
• LSG Operations Team  
• Ensure teams are effectively prioritized and resourced across multiple active workstreams. 
• Facilitate collaboration between Operations and Technology, ensuring solutions reflect real-world operational needs.

4. Operational Alignment & Continuous Improvement

• Translate operational requirements into technical solutions and platform enhancements. 
• Drive continuous improvement initiatives focused on:  
• Documentation accuracy and standardization 
• Workflow efficiency 
• Platform usability and adoption 
• Partner with operations leaders to ensure documentation reflects current processes and business changes. 

5. Governance & Quality Assurance

• Establish and maintain governance standards for:  
• Documentation structure and taxonomy 
• Version control and publishing workflows 
• Access and permissions management 
• Ensure all content meets enterprise standards for accuracy, consistency, and usability. 
• Implement metrics and KPIs to monitor platform adoption, content quality, and team performance

OTHER SKILLS/ABILITIES

Required Qualifications 

• Proven experience managing enterprise documentation platforms (Document360 strongly preferred) 
• Experience leading multi-team, multi-project delivery environments 
• Strong understanding of Agile/Hybrid delivery models (Jira, backlog management, sprint cadence) 
• Demonstrated ability to collaborate across Operations and Technology organizations 
• Experience with platform governance, workflows, and content lifecycle management 

Preferred Qualifications 

• Experience with SOP-driven environments or regulated operational processes 
• Familiarity with digital learning / knowledge management ecosystems 
• Exposure to logistics, supply chain, or enterprise operations environments 
• Experience with analytics, reporting, or content performance tracking 

Key Competencies 

• Strategic Execution – Drives complex initiatives from concept to delivery 
• Cross-Functional Leadership – Aligns diverse teams toward shared outcomes 
• Technical Fluency – Understands systems, integrations, and platform capabilities 
• Operational Mindset – Ensures solutions reflect real-world business usage 
• Scalability Focus – Builds repeatable, sustainable processes 

Success Measures 

• Successful delivery of Doc360 initiatives (migration, optimization, governance) 
• Improved documentation quality, consistency, and usability 
• Increased platform adoption and operational alignment 
• Efficient execution of multiple concurrent projects with minimal disruption 
• Strong collaboration across operations, technology, and training teams 

EDUCATION AND EXPERIENCE

• High School Diploma or GED preferred. 
• 3+ years of experience in technical project/program management

 PHYSICAL REQUIREMENTS

• Stand or sit for long periods of time 
• Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance 
• Regularly lift and/or move 50 pounds and occasionally lift and/or move 50 pounds by hand 
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

WHY SHOULD YOU WORK FOR CRANE?

 At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

 Come join the leader in logistics and take your career in the right direction.