Sr. Technical Project Manager (Document360 & Digital Platforms)

Crane Worldwide Logistics

Houston, TX

JOB DETAILS
SALARY
SKILLS
Agile Programming Methodologies, Atlassian JIRA, Backlog Prioritization, Business Analysis, Cadence, Content Management, Content Structure, Continuous Improvement, Cross-Functional, Document Management, Documentation, Documentation Standards, Ecosystems, Establish Priorities, High School Diploma, Incentive Programs, Information Technology & Information Systems, Knowledge Management, Leadership, Lift/Move 50 Pounds, Logistics, Metrics, Microsoft SharePoint, Multitasking, Operations Processes, Performance Analysis, Performance Metrics, Physical Demands, Process Improvement, Project Execution, Project/Program Management, Quality Assurance, Quality Management, Replication and Remote Mirroring, Risk Management, Standard Operating Procedures (SOP), Supply Chain, System Integration (SI), Taxonomies, Team Lead/Manager, Team Player, Technical Leadership, Technical Operations, Technical Writing, Usability Engineering, Vendor/Supplier Management
LOCATION
Houston, TX
POSTED
3 days ago

ESSENTIAL JOB FUNCTION

  1. Doc360 Platform Leadership
  • Serve as the subject matter expert for Document360, including architecture, workflows, and governance.
  • Lead platform optimization initiatives including:
  • Workflow standardization
  • Template and content structure alignment
  • Permissions and access management
  • Analytics and reporting improvements
  • Partner with business and technical stakeholders to ensure Doc360 supports scalable SOP and documentation management.
  • Manage vendor engagement, support escalations, and roadmap alignment.
  • Oversee content lifecycle processes including creation, replication, publishing, and maintenance workflows.
  1. Program & Project Execution
  • Lead multiple concurrent projects and initiatives, ensuring delivery against timelines, scope, and quality expectations.
  • Establish and enforce project governance, reporting, and risk management practices.
  • Drive delivery across initiatives such as:
  • SharePoint to Doc360 migrations
  • SOP standardization and publishing
  • Platform enhancement and optimization
  • Manage dependencies across teams and ensure alignment to enterprise priorities.
  1. Cross-Functional Team Leadership
  • Coordinate delivery across diverse teams, including:
  • Technical Writers
  • Implementation Managers
  • Business Analysts
  • Engineering and IT teams
  • Operations SMEs and stakeholders
  • LSG Operations Team
  • Ensure teams are effectively prioritized and resourced across multiple active workstreams.
  • Facilitate collaboration between Operations and Technology, ensuring solutions reflect real-world operational needs.
  1. Operational Alignment & Continuous Improvement
  • Translate operational requirements into technical solutions and platform enhancements.
  • Drive continuous improvement initiatives focused on:
  • Documentation accuracy and standardization
  • Workflow efficiency
  • Platform usability and adoption
  • Partner with operations leaders to ensure documentation reflects current processes and business changes.
  1. Governance & Quality Assurance
  • Establish and maintain governance standards for:
  • Documentation structure and taxonomy
  • Version control and publishing workflows
  • Access and permissions management
  • Ensure all content meets enterprise standards for accuracy, consistency, and usability.
  • Implement metrics and KPIs to monitor platform adoption, content quality, and team performance

OTHER SKILLS/ABILITIES

Required Qualifications

  • Proven experience managing enterprise documentation platforms (Document360 strongly preferred)
  • Experience leading multi-team, multi-project delivery environments
  • Strong understanding of Agile/Hybrid delivery models (Jira, backlog management, sprint cadence)
  • Demonstrated ability to collaborate across Operations and Technology organizations
  • Experience with platform governance, workflows, and content lifecycle management

Preferred Qualifications

  • Experience with SOP-driven environments or regulated operational processes
  • Familiarity with digital learning / knowledge management ecosystems
  • Exposure to logistics, supply chain, or enterprise operations environments
  • Experience with analytics, reporting, or content performance tracking

Key Competencies

  • Strategic Execution - Drives complex initiatives from concept to delivery
  • Cross-Functional Leadership - Aligns diverse teams toward shared outcomes
  • Technical Fluency - Understands systems, integrations, and platform capabilities
  • Operational Mindset - Ensures solutions reflect real-world business usage
  • Scalability Focus - Builds repeatable, sustainable processes

Success Measures

  • Successful delivery of Doc360 initiatives (migration, optimization, governance)
  • Improved documentation quality, consistency, and usability
  • Increased platform adoption and operational alignment
  • Efficient execution of multiple concurrent projects with minimal disruption
  • Strong collaboration across operations, technology, and training teams

EDUCATION AND EXPERIENCE

  • High School Diploma or GED preferred.
  • 3+ years of experience in technical project/program management

PHYSICAL REQUIREMENTS

  • Stand or sit for long periods of time
  • Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance
  • Regularly lift and/or move 50 pounds and occasionally lift and/or move 50 pounds by hand
  • Job may require regular and punctual attendance as well as presence on-site at the assigned work location

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

  • Quarterly Incentive Plan
  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement for education related to your job
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
  • Employee Discounts
  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

About the Company

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Crane Worldwide Logistics