Description
#LI-DNI
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Sr. Systems Associate (Mobile App) is responsible for monitoring, analyzing, and supporting mobile application modules and their connected services (APIs, integrations and dependent systems). This role will monitor operational signals, triages incidents and defects, perform first-level root-cause analysis, collaborate with IT teams to validate fixes through targeting testing, and communicate actionable insights to stakeholders to continuously improve service quality and user experience and partner with business stakeholders, customer experience and development teams to translate business needs into clear, actionable system and functional requirements. In addition, this role will produce and socialize reporting on IT KPIs, incident trends, service quality, and system health; deliver insights and recommendations to Digital leadership and stakeholders.
What You Will Do
1. Analysis & Troubleshooting:
• Support IT Application teams and business stakeholders to perform analysis on reported mobile application issues.
• Review daily logs, validate API interactions, analyze functional flows, and document findings to determine root cause indicators.
• Report on incident trends, service quality, and system health, delivering insights for stakeholders including vendors, internal team members, and Digital leadership.
• Perform unit testing on components delivered by the development team to validate functionality and confirm defect behavior.
• Utilize monitoring and diagnostic tools to interpret user behavior, application performance, and system-level issues.
• Collaborate across teams to clarify problems, gather required technical details, and support the resolution of defects or unexpected system behavior.
• Provide reporting and transparency on IT KPIs.
2. Systems and Requirement Analysis:
• Partner with business stakeholders, customer experience and development teams to translate business needs into clear, actionable system and functional requirements.
• Partner closely with Product Owners, developers, QA, and stakeholders to support backlog refinement, user story definition, and acceptance criteria, while ensuring solutions align with business objectives, technical standards, and end to end system impacts.
3. Application Monitoring:
• Monitor mobile application performance, backend services, and API integrations to detect anomalies or service disruptions.
• Work with technical leads to coordinate configuration updates, environment adjustments, or operational changes as required.
• Partner with IT governance and engineering teams to ensure processes support application availability and reliability.
4.