$105,100–$140,900 Per Year
If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team. In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.
As a Sr. Systems Analyst, your primary responsibility is to provide on-site support, training, troubleshooting, implementation and development as related to the asset management system (Maximo). Other responsibilities will include process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization systems and technology.
You will report to the Sr Mgr-FOS System Reporting & DLR System Processes.
What You Will Do:
+ Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
+ Facilitate training for supported systems with users at all levels
+ Assistusers through training and knowledge sharing to enhance understanding and capabilities
+ Communicate system impairments, outages, and resolution to the user community
+ Grow team analysts through mentorship, sharing of best practices, and documenting solutions
+ Troubleshooting general systems maintenance tasks (i.e.,creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
+ Identifyand seek resolution to issues at all application/network/interface/technology/database levels of supported services
+ Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
+ Working a variety of shifts to support deployment schedules
+ Proven ability to work independently with minimal supervision
+ Automate internal processes and increase the efficiency of recurring tasks
+ Guiding strategic initiatives for team analysts as Subject Matter Expert
Required Qualifications & Skills:
+ Proven Database experienceutilizingSQL/Oracle query language, including writing complex queries
+ Self-starter with the ability toidentifygaps/needs and work to improve/resolve through necessary channels
+ Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
+ Strives to achieve high customer service satisfaction
+ Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
+ Detail-oriented with solid communication skills
+ Demonstrated partnering skills with local and distributed work teams
+ Flexibility to adapt to changing priorities in a dynamic environment
+ Provideafter hours on-callsupportfor the client group in a team rotation
+ Ability to be flexible with work schedule, including weekends and holidays
+ Comfortable with facilitating/speaking with small to large groups in meeting and training environments
+ Demonstrated problem solving skills, as well as continuous improvement process skills
+ Ability to analyze business solutions to recommend efficient technical needs
Preferred Qualifications & Skills:
+ Business Objects, Snowflake, Tableau or other reporting and data management experience
+ Experience in Enterprise Asset Management (particularly Maximo)
+ Experience with evaluatingcode basedsolutions (Java, Python,.Net)
+ 5+ years supporting technology implementations/customer support
Education:
+ Bachelor’s degree in Computer Scienceor technology related field, or equivalent experience.
PreferredEducation:
+ Facilities Management certifications
+ ITIL Foundation certifications
+ Agile project management certifications
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .
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The hiring range for this position in California is $105,100.00-$140,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10149107
Location: Anaheim,California
Job Posting Company: Disneyland Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.T
The Walt Disney Company
The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
10,000 employees or more
Entertainment Venues and Theaters
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