Sr. Specialist – Enterprise Fulfillment
The Sr. Specialist, Enterprise Fulfillment drives key fulfillment initiatives that improve speed, cost efficiency, and customer experience. This high-impact role focuses on analyzing and optimizing programs critical to customer experience such as Ship-from-Store, Same-Day Pickup, and fulfillment sourcing logic, translating insights into actionable strategies in partnership with cross-functional teams. This role blends strategy, analytics, and continuous test and learn to drive measurable business outcomes.
What Success Looks like:
• Improved fulfillment speed and customer satisfaction
• Increased efficiency in sourcing and inventory management
• Data-driven recommendations that influence key business decisions
Primary Responsibilities:
• Analyze pre-season, in-season, and post-season performance to identify risks and opportunities that improve sales
and customer experience
• Translate data insights into actionable strategies that optimize fulfillment speed and cost efficiency
• Execute system adjustments in partnership with global teams to support evolving business needs and improve
operational efficiency
• Lead cross-functional alignment across merchandising, digital, supply chain, and technology teams to ensure
successful execution of fulfillment initiatives
• Conduct deep-dive analyses using transactional and item-level data to inform decision-making
• Monitor customer feedback and key operational KPIs to identify trends and drive continuous improvement in
fulfillment performance
• Assess business impact of system and process changes to support effective change management
• Partner with product, engineering, and design teams to launch new fulfillment capabilities
Core Competencies & Accomplishments:
• Bachelor’s degree or equivalent experience
• 4+ years of experience in retail, eCommerce, fulfillment, planning, or supply chain
• Strong understanding of eCommerce KPIs, fulfillment strategies, and supporting technologies
• Advanced analytical skills with the ability to interpret complex data sets and generate actionable insights
• Proven ability to manage multiple priorities and navigate ambiguity in a fast-paced environment
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively with cross-functional and external teams
• Proactive, curious mindset with strong problem-solving capabilities
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.yourjcpbenefits.com.
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.