Overview Provides advanced technical leadership for complex implementations of Panasonic manufacturing software systems (PanaCIM, iLNB, DGS). Leads installations, upgrades, and troubleshooting while mentoring engineers and ensuring complete documentation and adherence to standard procedures. Promotes continuous improvement and knowledge sharing to enhance quality and efficiency. Responsibilities SERVICE SUPPORT: Lead multi-server and multi-factory deployments of PanaCIM, iLNB, DGS, and supporting systems from planning through acceptance. Conduct advanced troubleshooting and root-cause analysis across software, network, and database layers. Configure and optimize Docker and Kubernetes environments for these applications. Maintain detailed customer documentation including network diagrams, HostIDs, licenses, and system configurations. Develop internal and external guides for specialized configurations or customer enhancements. Mentor engineers on implementation standards and technical troubleshooting. Serve as an escalation point for TAC and customer technical issues. Collaborate with Development for bug resolution and software improvement validation. CUSTOMER & CONTINUOUS IMPROVEMENT Participate in pre-sales scoping, audits, and design reviews for Panasonic software solutions. Apply Lean and Six Sigma principles to improve project quality and reduce cycle times. Identify and standardize best practices across global implementations. SALES SUPPORT Participate in exhibitions and demonstrations of equipment at trade shows, PA demo room, or customer sites, informing customers and responding to technical and specification questions and concerns. Identify sales opportunities and inform Sales as appropriate. ADMIN & TRAINING Support team development, documentation improvement, and internal training programs. Scope: Leads complex implementation projects and mentors engineers. No formal budget or direct reports but influences project and process outcomes. Qualifications Education & Experience: Bachelor's degree in Computer Science, IT, or Engineering required; equivalent professional experience (typically 2 years of relevant experience for every 1 year of required education) and advanced technical certifications (e.g., CompTIA Linux+, Network+, or ASQ CSQE) may be considered in lieu of a degree. 5-8 years of experience in software implementation or manufacturing IT. Expert in Linux (Ubuntu), Docker, Kubernetes, SQL/PostgreSQL, and enterprise networking. CompTIA Linux+ and Network+ required or in progress. ASQ CSQE/CQE preferred; Lean Six Sigma Green Belt a plus. SMT or MES experience preferred. Bilingual (English/Spanish) preferred. Competencies: Highly skilled in troubleshooting, leadership, and project coordination. Drives standardization, documentation excellence, and customer satisfaction. Strong initiative and ownership of project outcomes. Communications: Communicates effectively across all organizational levels and customers. Documents and presents complex issues and solutions clearly. Other Requirements: Capable of lifting over 50 lbs (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. Ability and willingness to travel extensively (often 95 % or greater), domestically and internationally, often with very short notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands. Additional tasks as assigned and reviewed. Willingness to relocate is a plus Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting. Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental and caregiver leave. Educational Assistance - Tuition reimbursement for job-related courses after six months of service. Health Management and Wellbeing Programs - Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service. We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. #LI-BP1 #LI-Hybrid Salary Range $100,000 - $120,000 + Bonus REQ-154841