Sr. QA Analyst

The Executive Office of Health and Human Services (EOHHS) IT team is seeking a skilled and motivated Quality Assurance (QA) Analyst to support the Local Public Health Data Solution implementation project, known as Metrik. This role is critical in ensuring the accuracy, reliability, and quality of Metrik, which is built on the Salesforce platform.  The QA Analyst will collaborate with developers, business analysts, and the quality assurance manager to validate system functionality, safeguard data integrity, track issues, and contribute to the continuous improvement of the applications within a Scaled Agile Framework environment. The ideal candidate will have experience testing Salesforce applications and implementing automated testing solutions to enhance test coverage, accelerate release cycles, and ensure a high-quality user experience.

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

• Architecting a scalable, reusable, and maintainable automation framework from scratch (e.g., using Selenium, Playwright, or Cypress) tailored to support both UI and API testing across various Agile teams.
• Defining automation scope, test data management, and environment strategies that align with Program Increment (PI) planning and support the Agile Release Train objectives.
• Establishing governance and standardizing automated testing processes to prevent duplication and ensure consistency across multiple distributed Agile teams working on the same value
• Create modular, scalable, and reusable test scripts to prevent redundancy across multiple cross-functional Agile teams.
• Analyze automated test results and promptly collaborate with developers to fix test failures or escalating issues.
• Collaborating with the team to define clear acceptance criteria, shifting left by baking in testability and Test-Driven Development practices during PI increments.
• Develop, execute, and document detailed test plans and test cases for new and
• Perform functional, integration, regression and user acceptance testing across multiple work streams with a focus on data integrity and validation.
• Test configurations, workflows, and integrations with external data sources.
• Test across roles and permissions to validate privacy and security. 
• Log, track, and manage defects using QMetry or Zephyr and Jira, ensuring timely resolution and clear communication with development teams.
• Create and maintain clear, comprehensive testing documentation. Collaborate with business stakeholders to support user acceptance testing and ensure testing activities align with project goals and timelines.
• Provide actionable feedback to improve product usability, performance, and reliability.
• Stay current with QA best practices, tools, and emerging testing approaches, including test automation.

Qualifications

Required:

• 3 – 5 years of professional experience in software quality assurance or testing (or equivalent training/education).
• Solid understanding of the software development lifecycle and Agile methodologies, with proven experience in test planning, execution and defect management within the Scaled Agile Framework.
• Strong attention to detail with the ability to identify inconsistencies and edge cases.
• Strong analytical, problem-solving, and decision-making skills.

• Excellent in written clarity and documentation

• Excellent in verbal articulation in interaction with both technical and non-technical members such as developers and business teams during testing process.
• High proficiency in automation frameworks across the Continuous Delivery Pipeline (Acceptance Test Driven Development) to ensure quality is built-in rather than inspected at the end.
• Ability to work independently in a remote setting while maintaining strong collaboration with team members.
• Experience testing Salesforce applications, APIs, and integrations.
• Adaptable and quick learner with new systems, tools, and processes.
• Experience with data validation testing across integrated systems.
• Experience using Atlassian Jira and Confluence

Preferred:

• Experience working in public health, healthcare, or government IT projects is a plus
• Certification in SAFe for Teams or SAFe Practitioner (Preferred).
• Salesforce Associate Certification or Salesforce Administrator Certification
• Experience with Snowflake
• Experience using Zephyr, or QMetry for test case management lifecycle.

Work Environment:

• This position is a full-time position with a hybrid setting, i.e. remote and with some level of on-site attendance expected (schedule driven by project ceremonies)
• Requires reliable internet connection participate in virtual meetings without technology issues.
• Must adhere to internal organizational and project policies and compliance requirements
• Must practice professional code of conduct, respectful communication and collaboration and a supportive remote culture.
• Attendance at periodic in-person meetings, project ceremonies or workshops is required.