Sr. Project Manager

Join our team - and take the next step in achieving a fulfilling career!

Become an everyday champion — and build a career where your impact fuels financial progress.

What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

• Merrick Bank: The bank that builds
• CardWorks Servicing: One partner, total performance
• Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer. 

Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary:

The Sr. Project Manager position will serve all business areas of Merrick Bank and the Bank’s servicing partner, CardWorks Servicing, LLC through implementation of new or updated business processes and systems, as well as accomplish project objectives by planning, leading, and managing all project activities. As the Sr Project Manager, your job is to plan, budget, oversee, and document all aspects of the specific project you are working on. You will work closely with upper management to ensure the scope and direction of assigned responsibilities remain on schedule, and work cross functionally with other departments for support. The ideal candidate understands both the operational and technical aspects of financial services and can translate business requirements into actionable direction for technology teams.

Essential Functions:

• Responsible for planning, directing, and managing complex, multi-team projects from initiation through to implementation.
• Engages with Business Stakeholders, Product Owners, and Technology delivery team members to elicit and understand business needs, translating requirements into technology solutions.
• Responsible for managing project costs, resources, change requests, risks and issues, program governance tasks, and providing regular project status updates to ensure that maximum business benefit is achieved.
• Develop and maintain project plans ensuring that the scope, effort, approach, and critical milestones are fully understood by all stakeholders.
• Coordinate and provide communications that escalate/facilitate resolution of risks and issues.
• Create and present dashboards and status reports to management, facilitating discussions looking beyond the obvious for improvement opportunities.
• Ensure end-to-end testing and smooth production deployment of application changes.
• Ensure all applications & processes comply with financial regulations, security standards, and internal control policies and procedures.
• Partner with Risk and Compliance teams to understand and comply with all laws and regulations to which the Bank is subject.

 Education and Experience:

• Bachelor’s Degree in Information Systems, Business Management, or equivalent work experience.
• 4-6 years minimum experience leading Technology Change Delivery, preferably in Financial Services.
• PMP certification is preferred.
• Deep understanding of Waterfall, Agile Scrum, and Agile KanBan methodologies, roles, and ceremonies.
• Experience implementing complex technical integrations (APIs, web services, etc.).
• Work collaboratively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Positively influences others to achieve results.
• Assess cross team dependencies to determine their importance, urgency, risk, and make clear decisions which are timely and in the best interest of the organization. Set priorities, monitor progress toward goals, and track activities.
• Identify problem causes, gather and process relevant information, generate possible solutions, and make recommendations to resolve the problem.

Summary of Qualifications:

• Success driven with proven ability to be a partner and driver of change
• Detail-oriented with a strong tactical execution set
• Ability to manage multiple projects, stakeholder expectations, and competing priorities
• Ability to work effectively across functions, businesses, and management levels
• Ability to organize and establish plans from ad hoc and inconsistent practices, establish disciplined processes, and specific objectives
• Strong interpersonal and influencing communications skills (written/verbal)

Ideally, the qualified candidate will work at the following location(s): South Jordan, UT or Wilmington, DE. A hybrid work model or fully remote model can be considered based on hiring manager decision and priorities of the role.

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Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program 
• Benefits Package -Medical, Dental, and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short- & Long-Term Disability 
• Wellness Programs 
• Group Life and AD&D Insurance 
• Paid Vacation, Sick Days and bank Holidays 
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.