Tesla continues to scale at breakneck speed aligned with our mission to accelerate the worlds transition to sustainable energy. To keep pace with this growth the North America Used Cars team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. This team is responsible for the multi-billion Tesla Used Cars business focused on the intake refurbishment and resale of all used Tesla and non-Tesla vehicles. The right person is hungry to dive into critical challenges in the Used Cars organization breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward. Tesla is seeking a Sr. Project Manager to join our North America Used Cars leadership team and build the future Tesla lease end experience. As a StaffSr. Project Manager on the Used Cars team you will play a crucial role in shaping the long-term success of the business. Your key responsibilities will include designing and launching Tesla App tools that guide customers through every step of the lease return process streamlining wear and tear evaluations for accuracy and transparency and partnering with banks and leasing partners to integrate billing documentation dispute resolution and damage assessment into a single seamless return experience. This dynamic and multifaceted position requires exceptional communication skills a developed understanding of business operations and a track record of effectively guiding initiatives to success under challenging conditions.
This role can be located at either Palo Alto CA or Austin TX.
Design and launch digital tools in the Tesla App that guide customers through every step of the lease‑return process from scheduling a drop‑off to receiving a final invoice
Streamline the evaluation process for excess wear‑and‑tear ensuring that damage assessments are accurate transparent and consistent
Partner with third-party banks and leasing partners to integrate billing documentation dispute resolution systems and damage assessments creating a single seamless return experience
Streamline processes to expedite the inspection and repair of returned vehicles minimizing downtime and cost
Monitor key performance indicators-such as return‑time customer satisfaction scores damage‑charge dispute rates and channel churn rates-and use insights to refine processes continuously
Produce regular reports for senior leadership that highlight improvements cost savings and customer‑experience gains achieved through the role
5 years of professional experience in a company or business unit of comparable complexity
Background in lease‑return operations for automotive or retail sector. Bonus if experience with designing digital tools that streamline inspection billing and dispute‑resolution processes
Excellent analytical and problem-solving skills to assess risks and develop effective mitigation strategies
Detail-oriented with a commitment to accuracy quality and confidentiality
Can-do attitude and a maniacal sense of urgency
Willingness to work on difficult challenges and projects regardless of discipline
Exceptional communication and interpersonal skills to collaborate with diverse stakeholders and present complex information clearly
Benefits
Along with competitive pay as a full-time Tesla employee you are eligible for the following benefits at day 1 of hire
Medical plans > plan options with 0 payroll deduction
Family-building fertility adoption and surrogacy benefits
Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
Company Paid Health Savings Accounts HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts FSA
401k with employer match Employee Stock Purchase Plans and other financial benefits
Company paid Basic Life AD&D Short-term and long-term disability insurance 90 day waiting period
Employee Assistance Program
Sick and Vacation time Flex time for salary positions Accrued hours for Hourly positions and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
108000 - 198000annual salary cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.