Sr Project Manager Creative Services

Staples Inc

Framingham, MA

JOB DETAILS
SKILLS
Advertising, Analysis Skills, Budgeting, Campaigns, Coaching, Communication Skills, Content Development, Continuous Improvement, Creative Services, Cross-Functional, Customer Experience, Customer Retention/Renewal, Customer/Client Research, Data Analysis, Digital Asset Management, Digital Video, Establish Priorities, Geography, Graphic Design, Leadership, Legal, Loyalty Programs, Marketing, Marketing Communications, Mentoring, Merchandising, Multitasking, Performance Analysis, Performance Metrics, Process Improvement, Project Management Certification, Project Management Professional (PMP), Project Management Software, Project/Program Management, Retail, Risk Analysis, Risk Management, Time Management, eCommerce
LOCATION
Framingham, MA
POSTED
30+ days ago

Staples is business to business. You're what binds us together.

Our marketing team is charged with an important task - sharing our Staples story. We use customer data and analytics to help us understand and improve our customers' experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.

What You Will Be Doing:

  • Lead the end-to-end execution of strategic, multi-channel creative projects, from intake and planning through delivery
  • Serve as the primary liaison between Creative Services and key partners including marketing, merchandising, digital, and external agencies
  • Develop and manage detailed project scopes, timelines, budgets, and resourcing plans
  • Proactively identify and mitigate risks, remove roadblocks, and adapt plans to shifting priorities
  • Drive clarity on project goals, creative direction, and expectations across stakeholders
  • Manage integrated campaigns spanning print, digital, video, in-store, and social channels
  • Ensure all creative deliverables meet brand standards, quality expectations, and legal requirements
  • Track performance against KPIs and deliver post-project insights and recommendations
  • Continuously improve processes, tools, and workflows to enhance efficiency and collaboration
  • Coach and mentor junior project managers, contributing to the growth of the Creative Services function

What You Bring to the Table:

  • Exceptional organizational, time management, and prioritization skills
  • Strong stakeholder management and cross-functional communication abilities
  • High emotional intelligence with the ability to navigate complex conversations
  • Comfort working in a fast-paced, evolving environment
  • Analytical, solutions-oriented mindset
  • Ability to balance creative integrity with business objectives
  • Ability to manage multiple priorities under tight deadlines while delivering high-quality results

What's Needed: Basic Qualifications:

  • Bachelor's degree in Marketing, Advertising, Communications, Design Management, or equivalent work experience
  • 7+ years of progressive experience in creative services, marketing, or advertising project management
  • Proven experience managing large-scale creative or marketing initiatives
  • Strong understanding of creative development across digital, print, and video
  • Hands-on experience with project management tools such as Workfront, Asana, Smartsheet, or similar platforms

Preferred Qualifications:

  • Master's degree in a related field
  • 2+ years of experience leading integrated, multi-channel creative campaigns
  • PMP or comparable project management certification
  • Background in retail, e-commerce, or agency environments
  • Familiarity with digital asset management systems and content workflows
  • Knowledge of brand governance, legal compliance, and production timelines

We Offer:

  • Inclusive culture supported by associate-led Business Resource Groups
  • Competitive benefits including flexible PTO (22 days) and 7 paid holidays
  • Online and retail discounts, company-matched 401(k), and comprehensive wellness programs

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors, including the candidate''s experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

About the Company

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Staples Inc

We’re more than simply paper, ink, and toner. At Staples, we provide the supplies that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
WEBSITE
https://careers.staples.com/