Sr. Program Manager, SSD Ops Integration

Amazon.com Inc

Nashville, TN

JOB DETAILS
SKILLS
Capacity Analysis, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Economics, Leadership, Logistics, Metrics, Operations Management, Operations Processes, Process Validation, Project/Program Management, Solid State Drive (SSD), Time Management
LOCATION
Nashville, TN
POSTED
19 days ago

Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

About the Role

We are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon"s Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech, and customer experience - driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer value. This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies, and translating operational complexity into clear execution plans.

Key job responsibilities

  • Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations
  • Own and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites
  • Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines
  • Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation
  • Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams
  • Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness
  • Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles