Sr. Program Manager, eXperience Measurement Science (XMS)

Are you excited by the challenge of harnessing employee voices across the globe? The eXperience Measurement Science team is seeking an experienced Program Manager with a passion for understanding and simplifying complex spaces to own programs and projects focused on employee listening. You will work cross functionally between multiple software teams, science teams, and business stakeholders to implement survey strategies designed to solve complex business and people problems in a responder friendly way. You will be a key player in operating existing systems and taking those learnings into reinventing new employee listening products with generative AI and statistical models. You will be directly responsible for survey campaign performance, identifying process improvement opportunities, and developing content management strategies for employee listening - advancing our ability to deliver the right content to the right person at the right time.

The ideal candidate for this role will have an Operational Excellence mindset, high technical acumen, and a track record for using automation to drive change. You will thrive on ambiguity, problem solving, and have a demonstrated ability to think strategically and analytically about risks, challenges, and opportunities.

Key job responsibilities

Manage a portfolio of content programs and survey campaigns designed in partnership with the eXperience Measurement Science team to measure key outcomes for Amazon and its' businesses.

Collaborate with partner teams and stakeholders to translate strategic initiatives into feasible, actionable plans.

Create thorough documentation detailing the design for survey campaign deployment including content campaigns, populations, and integrations with internal technical systems.

Identify and drive improvement opportunities for survey campaign development.

Define key performance indicators (KPIs) for survey campaigns and establish reporting mechanisms.

Represent the eXperience Measurement Science center of excellence with PXT and broader Amazon businesses, fostering relationships for successful outcomes.

About the team

The eXperience Measurement Science (XMS) team own the experience measurement strategy and execution for global Amazon, including active listening and experience priorities for corporate and WW Operations, operationalized via Connections and other data collection tools. We set and execute a scientific data collection strategy that underpins listening modeling, prediction, and insights across Amazon whilst prioritising a positive responder experience.