Sr. Product Marketing Manager, Experimentation and CX, Content Marketing

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Our team is seeking a strategic, customer-obsessed Product Marketing Manager to own the experimentation and CX optimization across key onboarding and early-lifecycle engagement flows. This role sits at the intersection of Product, Marketing, and CX, with a focus on converting content-led acquisition into sustained engagement and higher-value actions (e.g., repeat visits, app adoption, deeper feature usage, and retention).

This role will diagnose funnel performance and customer journeys, identify friction and drop-off, and drive a prioritized roadmap of experiments and experience improvements in partnership with Product, Engineering, Design/UX, Analytics, and Marketing. The ideal candidate combines strong analytical rigor with excellent written narratives, can define testable hypotheses with clear success metrics, and influence roadmap decisions across multiple teams. This is a highly cross-functional role requiring strong judgment, crisp communication, and the ability to build mechanisms that scale learnings into repeatable playbooks.

Key job responsibilities

Key job responsibilities

• Own the experimentation roadmap across onboarding, content-to-engagement pathways, and early lifecycle behavior; define goals, metrics, and decision rules for tests
• Lead funnel and journey diagnostics (quant + qual) to identify customer friction, drop-off drivers, and highest-leverage opportunities to reduce one-and-done behavior
• Develop customer-informed hypotheses that connect specific experience changes to measurable outcomes (repeat visits, activation, app downloads, engagement depth, retention)
• Influence product and CX roadmaps by translating insights into clear requirements, trade-offs, and expected impact; partner with PM/Eng/UX to ship improvements
• Recommend the right interventions across product UX, messaging, personalization, and lifecycle programs (email/push/in-app) to improve conversion and long-term value
• Author and drive alignment through narratives (e.g., working backwards docs/PRFAQs, strategy docs) to secure stakeholder buy-in and resourcing
• Establish operating mechanisms (e.g., weekly funnel review, experiment intake/prioritization, post-test readouts) to increase experiment velocity and scale wins
• Communicate results and drive action: synthesize experiment outcomes into actionable recommendations; ensure learnings are adopted across teams and reflected in future roadmaps
• Build a scalable learning system (playbooks, dashboards, and knowledge base) that accelerates downstream engagement optimization over time