Sr. Product Manager Tech, Product Quality

Amazon customers expect every product they purchase to meet the highest quality standards. The Product Quality team harnesses AI and technology to prevent quality complaints before they happen, ensuring customers receive products that are as described, in the condition and functionality they expect.

As a Senior Product Manager-Tech for Product Quality Excellence, you will own the product strategy for reducing product complaint rates across Amazon"s global stores. You will build and optimize AI-powered solutions that identify quality risks, drive root cause elimination, and enable the right interventions that raise the bar on product quality for every customer. You will partner closely with science, engineering, business, and finance stakeholders to define problems, prioritize features, and deliver solutions that influence the direction of critical products and initiatives across the organization. This role offers the opportunity to shape how Amazon ensures every customer"s experience meets their expectations at worldwide scale.

Key job responsibilities

• Develop deep subject matter expertise in the drivers of product quality complaints across Amazon"s worldwide stores, and build the framework to classify quality risk signals in a structured manner that supports optimal downstream interventions
• Define the 3-5 year product vision and roadmap for product quality excellence that scales with evolving customer expectations and delivers speed and operational efficiency through AI and automation
• Build AI-powered solutions that detect product quality risks across the fulfillment cycle and drive root cause elimination to prevent complaints before they reach customers
• Own and optimize quality intervention mechanisms ensuring the right intervention is applied to the right product at the right time, with accurate fault attribution
• Collaborate with stakeholders across science, engineering, business, finance, and analytics to develop the vision and effectively communicate direction to senior leaders to drive alignment and prioritization
• Develop product plans with clear measurable success criteria and own the mechanisms to communicate variance in product KPIs and progress against the roadmap