Sr. Product Manager

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

The Sr. Product Manager is designed for an ecommerce expert that will be responsible for leading the strategy, vision, and roadmap for the customer-facing mobile app that serves our pet parents in their online and omni journeys. This role is responsible for articulating and setting the direction for a seamless browse, buy, and in-store experience that keeps our customers connected and informed. By partnering with stakeholders across the organization, understanding business needs and collaborating with the engineering teams, this individual will be responsible for bringing app features and enhancements to life.

• Product visionary: Defines the vision for the app, especially in the search and browse space, driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals. Leads Product Management ‘center of excellence’ by focusing on best practices and being an advocate for process improvements that impact the enterprise.
• Product roadmap: Develops, prioritizes, communicates, and provides leadership with a product roadmap that creates best-in-class customer experiences based on understanding of the customer across all channels. Defines all KPIs for success of the products on the roadmap; continuously monitors those KPIs post-implementation to validate hypotheses, and understands future enhancement opportunities. Articulates clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals. Optimizes the product and feature roadmap assessing priorities and trade-offs.
• Customer Advocate: Works closely with internal UX and the A/B testing teams to define solutions that address customer needs and areas of opportunity as well as tests for upcoming initiatives and future itierations. Deeply understands customer pain points through research and data, translating them into clear, concise epic-level requirements.
• Communication: Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery. Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.). Collaborates with business stakeholders to maintain a backlog of feature requests and a robust product roadmap. Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work. Presents to executive leadership on a regular basis, outlining success, metrics, and strategy.
• Continual Improvement: Understands technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency. Fully understands and remains up-to-date on the competitive landscape. Discovers testing opportunities with new or existing features. Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements.

Preferred Qualifications

• 5+ years of Product Manager discipline
• Bachelor's degree in Business, Engineering, Digital, Analytics, Marketing or similar. Or equivalent work experience.
• Ecommerce experience, preferrably in retail
• Omnichannel experience would be a plus
• Strong presentation skills
• Experience using JIRA, Confluence and Sharepoint
• Google Analytics tools
• Product experience with Android and iOS mobile apps preferred
• Familiar with Scaled Agile Framework and Agile principles

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.