Sr. Product Manager

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

SUMMARY  

This role is responsible for leading the strategy, vision and roadmap for a product or set of products that will serve our pet parents in their Buy (Cart & Checkout) journey with us. The Sr. Product Manager is responsible for articulating and setting the direction for a seamless experience that keeps our customers connected and informed. The role will partner with stakeholders across the organization to understand their needs and closely partner with the technical teams to bring respective products to life through development cycles. Success in this position is a result of being able to make data-driven, value-based priority decisions, communicating at the highest level across the organization, understanding and translating customer needs into a roadmap and requirements that engineering can execute on, and being able to partner relentlessly with many cross-functional areas throughout the company. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:   

• Product Visionary: Define the vision for your respective product driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals. 
• Product Roadmap: Develop, prioritize, communicate, and provide leadership with a product roadmap that creates best-in-class customer experiences based on your understanding of the customer across channels. Define all KPIs for success of the products on the roadmap; continuously monitor those KPIs post-implementation to validate hypotheses and understand future enhancement opportunities. Articulate clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals. Optimize the product and feature roadmap assessing priorities and trade-offs. 
• Customer Advocate: Work closely with UX and the A/B testing team to define tests for upcoming initiatives and areas of opportunity for optimization. Understand customer pain points and work closely with UX and development partners to define solutions. 
• Communication: Manage relationships with stakeholders: intake their requests, gather requirements, discuss prioritization, and be transparent about timing and delivery. Communicate product updates to all stakeholders over the course of multiple meetings and various communication methods (email, SharePoint, Confluence, JIRA, etc.). Collaborate with business stakeholders to maintain a backlog of feature requests and a product roadmap. Ensure coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work. 
• Continual Improvement: Understand technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency. Fully understand and remain up-to-date on the competitive landscape. Discover testing opportunities with new or existing features. Oversee Product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements. 

REQUIREMENTS & EXPERIENCE   

• Minimum 7 years of experience in a Product Owner or Product Manager discipline, or equivalent 
• Excellent communication skills (verbal and written).  
• Knowledge of agile methodologies.  
• Demonstrated ability to assess business value, time-to-market, and trade-offs using data.  
• Experience with lean requirements gathering, story mapping, and running requirements workshops with strategic stakeholders.   
• Exceptional analytical abilities, rigorous attention to detail and bias for customer-centric planning.   
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.   
• Ability to influence and align stakeholders.   
• Bias for action and willingness to roll up one’s sleeves to get the job done.   
• Collaborative spirit, and relationship-builder both internally and externally.   
• Proven ability to work on cross functional teams in a matrix organization.  
• Experience using JIRA, Confluence and SharePoint.  

EDUCATION and/or EXPERIENCE    

• Bachelor's degree in business, Engineering, Digital, Analytics, Marketing or similar. Or equivalent work experience.  
• 7+ years working in a Product Owner or Product Manager discipline, or equivalent 
• 4+ years working in an agile environment  
• Experience in Retail and/or Ecommerce Business  

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.