Sr. Product manager, Device Service

Amazons Last Mile Fleet is seeking a Senior Product Manager to own the service strategy and lifecycle management for safety technology devices across our North America delivery fleet. In this role, youll define the vision and roadmap for how we maintain, repair, and optimize critical safety technologies-including AI-powered driver coaching cameras, edge computing systems, and telematics platforms-that protect delivery associates and communities while enabling operational excellence.

Youll be responsible for the end-to-end product experience for device service delivery, from defining service models and vendor ecosystems to establishing performance standards and driving cost optimization. This role requires a strategic thinker who can balance customer needs with business objectives, influence cross-functional technical roadmaps, and build consensus across diverse stakeholder groups including product teams, operations, third-party vendors, and device manufacturers.

The ideal candidate will bring deep product management expertise, strong analytical capabilities, and a track record of managing complex vendor relationships at scale. Youll work in a fast-paced, ambiguous environment where youll need to make smart trade-offs, drive innovation in service delivery, and create scalable mechanisms that improve customer experience while optimizing costs.

Key job responsibilities

• Own the product strategy and multi-year roadmap for fleet safety device service delivery, defining the vision for device lifecycle management, service models, and vendor ecosystems that maximize safety coverage while optimizing costs
• Drive device health standards and performance metrics, establishing uptime targets, failure rate thresholds, and service quality benchmarks that influence product teams and vendor strategies
• Lead strategic vendor ecosystem development including contract strategy, commercial model innovation, SLA definition, and performance accountability across third-party service providers and device manufacturers
• Master complex data flows and system integrations to identify optimization opportunities and drive technical solutions across the device service ecosystem
• Expand safety signal coverage by developing strategies that improve device availability, enable proactive maintenance programs, and integrate emerging safety technologies
• Build consensus across organizations to align technical roadmaps, data integration strategies, and operational mechanisms
• Own budget and financial planning including cost forecasting, investment prioritization, and ROI analysis demonstrating frugality through resource optimization
• Define and track success metrics, establishing mechanisms for real-time visibility, anomaly detection, and proactive issue resolution
• Influence technical priorities and business strategy through data-driven insights and executive communications
• Drive innovation by leveraging emerging technologies and creating scalable mechanisms that improve partner experience

A day in the life

Your day will be a dynamic blend of strategic planning, cross-functional collaboration, and transformative problem-solving. Youll engage with engineering teams, vendor partners, and leadership to craft comprehensive roadmaps for device service capabilities that push the boundaries of fleet technology management. Expect to dive deep into vendor negotiations, system integration strategies, data-driven cost optimization, and innovative service delivery models that redefine how we maintain critical safety technologies at scale-making consequential decisions about resource allocation, technology investments, and vendor partnerships that shape the future of delivery associate safety and operational excellence.

About the team

The Device In-Life Services team sustains the lifecycle of safety technology products enabling Amazons Last Mile delivery network. Our mission is to maintain device uptime, drive safety outcomes, and deliver exceptional experiences for delivery partners. Were a collaborative, customer-obsessed team solving complex challenges at the intersection of product strategy, vendor management, and operational excellence.

We work closely with product teams, engineering organizations, and external partners to build scalable solutions. Our team values innovation, data-driven decision making, and bias for action. Youll shape the future of fleet safety technology and drive meaningful impact on delivery associate safety.