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Sr Product Manager - Collection Operations Strategy and Systems

BECU

Seattle, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alliance/Partner Management, Analysis Skills, Asset Management, Best Practices, Business Transformation, Campaigns, Collection Agency, Continuous Improvement, Credit Risk, Credit and Collections, Cross-Functional, Customer Experience, Customer Support/Service, Data Analysis, Editing, Establish Priorities, Finance, Genesys Solutions, Needs Assessment, Operational Audit, Operational Strategy, Operations Management, Performance Metrics, Philosophy, Presentation/Verbal Skills, Process Improvement, Product Development, Product Lifecycle, Product Management, Product Strategy, SQL (Structured Query Language), Short Messaging Service (SMS), Statistical Analysis System (SAS), Supplier Relationship Management (SRM), System Operations, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Operations, Trend Analysis, Tuition Reimbursement, Vendor/Supplier Relations, Work From Home
LOCATION
Seattle, WA
POSTED
30+ days ago
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $156,200.00-$190,800.00 annually. The full Pay Range is $118,200.00 - $220,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Sr. Product Manager - Collection Operations Strategy and Systems, you'll lead the charge in refining BECU's collections strategy and operations. Your work will ensure that technology solutions and processes deliver measurable results, improve member communications, and optimize recovery efforts. You'll manage critical systems and oversee agency partnerships -all while using data-driven insights to shape strategy. This is your opportunity to make a lasting impact on operational efficiency and member experience.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, CA, AZ, TX, NC, SC, GA or VA. If you're located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week.For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO:

Own Strategy and Roadmap: Define and execute the vision for collections systems and operations, ensuring alignment with business goals.
Manage Collections Systems: Oversee administration of current platforms (including Fax).
Lead Agency Partnerships: Manage relationships with external collection agencies, resolve challenges, and share best practices to improve recovery outcomes.
Optimize Member Communications: Refine digital outreach strategies (SMS, email) and run test-and-control campaigns to improve engagement and results.
Analyze and Improve: Conduct data analysis to identify trends, measure performance, and inform strategic decisions.
Collaborate Across Teams: Work closely with Credit Risk, Compliance, Customer Service, Finance, and external vendors to deliver seamless solutions.
Drive Continuous Improvement: Capture insights, monitor KPIs, and adjust strategies to enhance efficiency and member experience.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

Strategic Influence: Shape collections operations and technology decisions that impact thousands of members.
Cross-Functional Collaboration: Partner with internal teams and external agencies to deliver innovative solutions.
Professional Growth: Expand your expertise in product management, analytics, and operational strategy.
Innovation Opportunities: Lead modernization efforts, including platform migration and digital communication enhancements.
Purpose-Driven Work: Contribute to a mission that prioritizes members' financial well-being and organizational success.

QUALIFICATIONS:

Minimum Qualifications:

Bachelor's degree or equivalent work experience in technology, business, or related discipline.
Typically requires 7 years of product management, product development, or equivalent experience with platform technology within collections.

Desired Qualifications:

Advanced degree preferred.
Experience working in an agile environment.
Previous experience overseeing all elements of the product development life cycle.
Experience managing highly effective cross-functional teams.
Experience managing and maintaining vendor relationships.
Familiarity with collections systems (e.g., Fax, Temenos) and digital communication tools (SMS platforms like LiveVox or Genesys).
Data analysis skills using SQL, SAS, or similar tools.
Ability to proactively identify business and customer needs, overcome barriers, and formulate solutions.
Previous experience understanding and determining product strategies based on the voice of the customer.
Exceptional writing, editing, and presentation skills.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

About the Company

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BECU