Sr. Process Improvement Consultant

Overview

Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings.  

Responsibilities

• Lead Service Offerings: Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices. 
• Consulting & Mentorship: Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development. 
• Process Design & Reengineering: Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements. 
• Community of Practice Engagement: Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies. 
• Stakeholder Management: Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy-in for transformational change. 
• Continuous Improvement: Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact. 
• Quality Assurance: Ensure adherence to process standards and procedures, providing leadership in compliance and best practices. 

Requirements

• 5+ years of experience with business process improvement 
• Experience with Agile, Lean, and DevOps methodologies 
• Strong documentation and diagramming skills 
• Ability to think strategically and plan and implement collaboratively 
• Strong sense of accountability for the success of the team and a passion for delivering value 
• Experience proactively escalating issues to appropriate levels of management 
• Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks 
• Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart 
• Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives 
• Proven experience driving consensus across multiple stakeholders from different business functions 
• Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management 
• Ability to understand technical jargon and communicate it in layperson’s terms 
• Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently 
• Ability to effectively prioritize and execute tasks independently 
• Experience successfully championing change through advocacy, collaboration, and communication 
• Bachelor's degree in business management, strategy, or a related field 

Recommended Qualifications

• Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM) 
• Training or direct experience with cross-functional process improvement initiatives 
• Experience leading cross-functional teams, including extended business partners and third-party vendors 
• Exposure to enterprise architecture frameworks and methodologies 
• Experience directly leading organizational change management activities 
• Project Management (PMI), Agile/Scrum training/experience 
• Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK 
• Knowledge of UX/UI principles 
• Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK) 
• Experience with ITIL processes  
• Experience with ServiceNow (ITSM, ITBM, ITOM, CMDB, and related tools and practices) 
• Experience working in functional areas such as product development, product management, or professional services in a software development company 

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