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Sr Process Engineer – IT Production Support

System One

Columbia, MD

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JOB DETAILS
SALARY
$52.96–$53 Per Hour
SKILLS
Adjudication, Analysis Skills, Claims Processing, Cobol Programming Language, Computer Science, Consulting, Continuous Improvement, Data Quality, Documentation, Electronic Data Interchange (EDI), Groovy Programming Language, Healthcare, IBM z-OS Operating System, Identify Issues, Incident Management, Information Technology & Information Systems, JCL (Job Control Language), Jenkins, Mainframe Computer, Microsoft SharePoint, Multiplatform/Cross-Platform, Object Oriented Programming (OOP) Languages, On Call, Operational Improvement, Operational Strategy, Operational Support, Oracle, Oracle Database, Problem Solving Skills, Process Analysis, Process Engineering, Production Control, Production Support, Python Programming/Scripting Language, Quality Assurance, Root Cause Analysis, SQL (Structured Query Language), SQL Databases, Salesforce.com, Scripting (Scripting Languages), ServiceNow, Software Administration, Standard Operating Procedures (SOP), Technical Support, Testing, Transaction Processing/Management, XML (EXtensible Markup Language)
LOCATION
Columbia, MD
POSTED
Today

Job Title: Sr Process Engineer – IT Production Support

Location: Columbia, Maryland

Type: Contract To Hire

Compensation: $53/hr W-2

Work Model: Hybrid – onsite 2 to 3 times a month

Hours: 40.0

Responsibilities

  • Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
  • Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
  • Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
  • Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
  • Provide Tier 1/L1 support for production applications and tenant systems.
  • Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
  • Conduct root cause analysis (RCA) and identify recurring incident patterns.
  • Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
  • Collaborate with development, QA, and infrastructure teams for issue resolution.
  • Analyze and process EDI 837/835 healthcare claims and XML files.
  • Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
  • Write and execute complex SQL queries across multi-database (Oracle) environments.
  • Develop and maintain SOPs, runbooks, and system documentation.
  • Document monitoring design, workflows, and support processes.
  • Contribute to continuous improvement initiatives and operational efficiency.

Requirements

  • BS in computer science, IT, or related field
  • 5–7+ years of experience in IT production support or operations
  • Experience with CA-7 job scheduling and batch processing
  • Strong analytical, troubleshooting, and problem-solving skills
  • Proficiency in SQL and Oracle databases
  • Experience with incident management processes and tools
  • Mainframe: COBOL, JCL, CA7
  • Scripting: Python, Groovy (Jenkins pipelines)
  • Monitoring Tools: Dynatrace, Jenkins, Prometheus
  • Databases: Oracle, SQL, Snowflakes
  • EDI: 837/835 transactions, XML processing
  • Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
  • BS degree required

Preferred Qualifications

  • Knowledge of Claims Adjudication processes (Healthcare domain)
  • Experience with EDI transaction standards and healthcare claims systems
  • Exposure to object-oriented programming languages
  • Experience working with Blue Cross Blue Shield (BCBS) or similar plans

Work Environment

Fast-paced, production-critical IT environment

Require on-call support or extended hours during production incidents.

Every job description you produce must end in this order when a ref value exists:

#M-2

#LI-CK1

Ref: #851-Rockville-S1


About the Company

S

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com