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Sr. Principal, Solutions Management

Cotality

Rochester, New York

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Benchmarking, Best Practices, Business Administration, Business Case, Business Development, Business Transformation, C-Level Management, Call Centers, Channel Strategies, Concurrency, Concurrent Programming Language Family, Cost Benefit Analysis, Customer Acquisition, Customer Experience, Customer Relations, Ecosystems, Emerging Technology, Enterprise Architecture, Establish Priorities, Funding, Investment Management, Leadership, Process Improvement, Real Estate, Return on Investment (ROI), Technical Strategy
LOCATION
Rochester, New York
POSTED
6 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Job Summary

The Enterprise Operations Group (EOG) is executing a multi-year transformation playbook focused on delivering exceptional customer experiences, enhancing quality, and modernizing our call center and back-office operations.

We are seeking a high-caliber, strategic Sr. Principal, Solutions Management to serve as the lead architect and individual contributor for this transformation. This role is responsible for the strategic design and successful delivery of the entire transformation portfolio, driving holistic, end-to-end improvements across systems, processes, and user adoption. As a premier individual contributor, this leader will partner directly with executive stakeholders to align the strategic roadmap, applying rigorous critical path thinking to prioritize high-impact initiatives and accelerate value.

The ideal candidate is an expert in building business cases and possesses the financial acumen to align digitization efforts with financial goals. They must be a technical visionary capable of challenging the status quo and applying emerging technologies to bridge complex business needs with scalable, enterprise-grade solutions.

Primary Duties
  • Portfolio & Program Oversight: Assume ultimate accountability for the EOG transformation portfolio, overseeing all initiatives from conception through value realization and ensuring program goals are met.
  • Strategic Roadmap Development: Partner with C-level and VP/Sr. Director level stakeholders across Operations, Engineering, Technology, and Product to create and maintain the multi-year transformation roadmap, ensuring alignment with broader business objectives.
  • Executive Stakeholder Management: Serve as the primary executive liaison for the Solution Management function, building trust, facilitating alignment, and managing critical escalations to drive change.
  • Financial & Business Case Leadership: Lead the development of robust business cases, clearly defining ROI, cost-benefit analysis, and financial impact to prioritize initiatives and secure funding.
  • Governance & Prioritization: Implement and manage a strategic governance structure, applying Critical Path Thinking to balance ROI, manage scope, and navigate complex dependencies.
  • Holistic Process Improvement: Champion end-to-end improvement by mapping and optimizing value streams, identifying systemic inefficiencies, and embedding data-driven decision-making.
  • Innovation & Best Practices: Promote innovative thinking by encouraging experimentation, leveraging benchmarks, and challenging legacy norms to unlock new value.
  • Functional Champion: Act as the enterprise-wide champion for Solution Management, creating followership across the organization and propagating the value of the transformation as a "digital" change agent.
  • Technical Strategy: Provide strategic guidance on technical execution, ensuring business requirements translate into technical specifications that leverage enterprise architecture and emerging technologies like AI/ML.

Job Qualifications:

Education & Experience
  • Education: Bachelor's Degree required; Master's Degree (MBA, MS) highly preferred.
  • Transformation Experience: 12-15+ years of experience executing large-scale, complex technology and business transformation programs within an Operations environment.
  • Portfolio Management: Demonstrated experience in managing a portfolio of multiple, concurrent projects and programs.
  • Environment:

About the Company

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Cotality