Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
This position is a hybrid role based in our Irvine, CA office.
Position Summary:
Ingram Micro is transforming support into a modern, AI-enabled global platform experience. We are looking for a visionary Senior Principal Product Manager to lead product strategy and roadmap execution for our Unified Support and AI Experience ecosystem. This is a highly visible leadership opportunity for someone who thrives at the intersection of AI transformation, customer experience, platform strategy, and operational scale. This role is ideal for a product leader who has successfully transformed enterprise support experiences within large SaaS, cloud, platform, or marketplace organizations and who understands that great AI experiences are measured not only by efficiency gains, but also by customer trust, usability, and human outcomes. You won't inherit a static roadmap.
You'll help define the future direction.
Why This Role Matters:
This is a rare builder opportunity to help define the future of AI-enabled support within one of the world's largest technology distribution and platform companies. You'll join a transformation already in motion, with executive visibility, mature AI initiatives already in production, and the opportunity to shape how AI and human expertise work together to deliver world-class support experiences globally.
Responsibilities:
What you bring to the role:
The typical base pay range for this role across the U.S. is USD $158,900.00 - $270,100.00 per year.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.