Sr. PM Operations Manager

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

We are seeking a seasoned leader to serve as the Sr. PM Operations Manager on Duty, responsible for overseeing all operational departments—including Transportation, Assembly, Kitchen, and Warehouse.

This role ensures that production and productivity targets are consistently achieved, staffing levels are maintained, and all shift activities run smoothly and efficiently.

Shift begins at 5:00 PM.

Main Accountabilities

•         Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
•         Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
•         Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
•         Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
•         Investigate customer quality issues, develop and implement corrective actions
•         Maintain an ongoing, positive and pro-active relationship with all internal and external customers
•         Attend the daily operations briefing
•         Ensure par levels of customer inventory and customer specific goods 
•         Provide data for the development of an annual business plan and budgeting for the department
•         Ensure optimal deployment of human, technical and material resources in the department
•         Initiate and control continuous optimization of processes
•         Open availability, weekends and holidays as operations require

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
   

Knowledge, Skills and Experience

•    Bachelor’s degree or equivalent experience required
•    Three to five years of directly related experience required in a management role
•    Experience in using and managing Variable Production Systems and schedules 
•    Strong presentation, communication, training and interpersonal skills
•    Proven success in improving work processes and leading change in a complex, fast environment
•    Excellent analytical and conceptual skills
•    Demonstrable record of understanding and meeting customer expectations
•    Proven track record of understanding the drivers of product and labor cost variances
•    Good knowledge of Microsoft Office and Windows-based computer application
•    Open availability, weekends and holidays as operations require