Sr. Phlebotomy Supervisor

Job Details

Job Category: Phlebotomy Location: Twinsburg, Ohio Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular Full-Time Work Mode: On-site

Job Description

Sr. Phlebotomy Supervisor - Twinsburg OH

Monday to Friday, 8:00 AM to 5:00 PM with rotational weekends

Pay range: Minimum of $62,300 per year

Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental, & vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program Blueprint for Wellness • healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more

Job Summary

Leads people and operations in creating a high-performing environment where employees can contribute their best while continuing to grow and develop their skills. Major areas of responsibility include employee engagement, hiring, training, and workforce planning, with a special focus on coaching, developing, and providing feedback to employees. Encourages cross-training and promotes a safe and professional environment in all areas supervised. Manages Phlebotomy Services, which may include Patient Service Centers, In-Office Phlebotomy, and/or Mobile Phlebotomy, with direct responsibility for up to 35 non-exempt employees, including Group Leads.

Responsibilities

In the absence of the Territory Manager, functions in an acting capacity to ensure efficient day-to-day operations of all Phlebotomy Services in the territory. Works closely with the Territory Manager during the Onboarding Process for all newly hired supervisors, provides peer mentorship and guidance to all newly hired supervisors. Conducts coaching, mentoring, and project facilitation/execution based on the needs of the territory and/or region. Travels/visits the territory at least 1-2 days per month. Participates in the interview and selection process for all territory supervisors. Provides assistance to the territory manager as needed to drive Every Day Excellence. Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision, Goals, and Strategy. Works closely with the Territory Manager to ensure fiscal responsibilities of the department are met, including implementation of cost containment programs, management of overtime, participation in standardization initiatives, and needs assessment for capital expenditures. Works with the Territory Manager to analyze and manage a departmental budget for manpower and operational costs. Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Where applicable, ensures all Federal, State, and local licensure requirements are met, working with the QA and Medical Directors offices. Performs site visits at all assigned PSCs, IOPs, and mobile phlebotomy sites and documents findings. Performs QA audits. Prepares month-end reports. Reinforces customer-focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles. Responsible for performance-oriented supervision, training, coaching, and developing new employees and all staff on all job duties, compliance, and annual competency requirements. Prepares and administers annual performance appraisals. Oversees the inventory process for supervised facilities. Relocates/opens/closes PSCs and IOPs as needed. Participates in the interview, selection, and hiring of new employees that demonstrate Quest Behaviors. Establishes and cultivates an inclusive, motivational, enabling, and performance-oriented work environment through engagement, collaboration, and transparent communication. Drives an environment of continuous process improvement locally by engaging employees to implement ideas that will simplify and improve their work. Supports being united as one team on enterprise continuous improvement methodologies and initiatives as appropriate.

Qualifications

Required Work Experience

• Minimum 3 years of supervisory experience
• 5 years of experience in phlebotomy laboratory or other healthcare environment
• QMS and Project Management experience
• Demonstrated leadership experience

Physical and Mental Requirements

Position requires travel. Extensive use of phone and PC. Prolonged standing, sitting, fine dexterity with hands, steadiness. Able to lift up to 25 pounds, may occasionally need to lift 40 pounds, carrying up to 15 pounds for several minutes at a time. Talking, vision - requires constant mental visual attention to details. Walking, balancing, bending, kneeling, pushing, pulling, reaching, twisting.

Knowledge and Skills

• Must be flexible and available based on staffing requirements, weekends, holidays, on call, and overtime.
• Must have a valid drivers license and clean driving record.
• Demonstrates good organization, communication, and interpersonal skills, able to manage concerns of patients and employees in a professional manner.
• Capable of handling multiple priorities in a high-volume setting.
• PC skills, MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent independent, sound judgment.

Equal Opportunity Employer

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.