Sr. Parts Customer Service & Inventory Control Specialist (Full Time)

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Pipers worldwide headquarters is based in beautiful Vero Beach, FL., - located just a few miles from the Atlantic Coast. We are the largest private employer in Indian River County and offer exciting and enriching careers. We aim to be the best. So it's only natural that we strive to recruit the best people in and to give you every opportunity to become even better. After all, ours is a company that never stands still. That's why we provide a supportive team-working environment in which each individual's needs are respected. No matter what role youre in, youll help us make the most of our business. And we'll help you make the most of your career. So, make Piper Aircraft your ultimate destination. Together, well go further than you ever thought possible.

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Available Positions > Job Description

Sr. Parts Customer Service & Inventory Control Specialist (Full Time)

Department: All Openings, Marketing & Sales

ESSENTIAL JOB FUNCTIONS, RESPONSIBILITIES, QUALIFICATIONS, CONDITIONS, AND COMPETENCIES

To perform the job successfully, an individual must be able to perform the listed items satisfactorily

Job Title: Sr. Parts Customer Service & Inventory Control Specialist

Position Summary:

The Sr. Parts Customer Service & Inventory Control Specialist is responsible for performing a variety of computer system and customer support functions related to Parts Customer Service operations. This role manages inventory data, pricing, quoting, reporting, cycle counts, forecasting, and part number maintenance while serving as a liaison between dealers, customers, the Parts Distribution center and internal departments. The position ensures accurate inventory control, timely shipment of parts, effective customer communication and continuous improvement of parts systems and processes.

Essential Job Functions

• Maintain current knowledge of international regulatory requirements and adapt processes accordingly.
• Negotiate international freight rates and coordinate international shipping activities.
• Serve as a liaison between the Parts Distribution Center, international/domestic dealers and internal departments to facilitate timely parts production and shipment.
• Research technical parts inquires and determine appropriate resolution or escalation.
• Interface with dealers and the Parts Distribution Center regarding order status, shipment information and inventory concerns.
• Prepare, track, maintain and distribute invoices for parts sales.
• Monitor parts backorders and shipment status utilizing LN and distribute reports as appropriate.
• Assist dealers and customers with damaged, missing or incorrect part orders.
• Perform computer data entry and maintain accurate records within system databases.
• Maintain Service item master files including - part numbers; storage locations; cross reference data; replacement information; signal codes; model codes.
• Confirm and manage daily backorders.
• Forecast service item requirements and inventory needs.
• Investigate and process inventory reversals and adjustments utilizing all required LN functions.
• Generate cycle count reports, coordinate physical inventory counts and maintain inventory accuracy.
• Coordinate inventory adjustments with Customer Service, Production and Receiving departments.
• Make recommendations for system and process enhancements to improve efficiency and accuracy.
• Manage pricing, quoting, inventory control and data integrity for the Parts function.
• Other duties as assigned.

Minimum Position Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Bachelor's Degree required.
• Minimum of 3 years of experience in customer service, inventory control, parts administration or related operations environment preferred.
• Experience working with ERP systems such as LN or similar inventory management software preferred.
• Strong analytical, organizational and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Knowledge of inventory control practices, forecasting and cycle count processes.

Physical Demands

• Demonstrates physical and functional ability to perform and accomplish tasks. Ability to lift and carry up to 35 lbs.

Mental Demands

• Knowledge of Microsoft Office Suite, to include Excel proficiency, is required.

Working Conditions

• The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job.
• While performing the duties of this job, the employee is frequently exposed to both office and plant environments. May be exposed to odors, chemical agents, dust, fumes, gases, sharp objects, hazardous or moving equipment, wet slippery floors, and extremes in temperature and humidity.
• Interacts regularly with various staff and employees, and occasionally with vendors, suppliers, community members and regulatory agency representatives.
• Travel and overtime are required when necessary.

Operational Excellence

• Supports all operational excellence initiatives ensuring full participation in all department services, continuous improvement efforts, and training programs.

Quality Assurance

• Maintains a safe, orderly working environment including FOD compliance.
• Ensures adherence to Piper Aircraft, Inc. corporate compliance policies.
• Adheres to organization and department policies and procedures.

Compliance

• Responsible for ensuring compliance with laws, rules and regulations appropriate to job function.
• Comply with all organizational policies and standards regarding ethical business practices.
• Work ethically and with integrity; upholds organizational values.
• Maintains compliance with company safety policies and procedures, OSHA, and EPA regulations including Personal Protective Equipment (PPE), behaviors, physical space and hazardous waste disposal procedures.

Communicates Effectively

• Effective communicator with strong interpersonal skills who understands how to develop and maintain external supplier and internal customer relations in both written and oral form.
• Maintain a high level of professionalism at all times during direct contact with employees, suppliers, and customers.

Decision Quality

• Makes good and timely decisions that keep the organization moving on-time with deliverables.

Optimizes Work Processes

• Knows and contributes the most effective and efficient processes to get things done, with a focus on continuous improvement.

Attention to Detail

• Takes responsibility for a thorough, accurate, and detailed method of completing work tasks.

Drives Results

• Overcomes adversity, consistently achieving quality results - even under demanding deadlines and unexpected operating circumstances.

Teamwork

• Interacts, partners, and collaborates effectively with others, positively contributing to overall department and organizational deliverables and results.

Please note - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required.

American with Disability Act Requirements: External and Internal applicants, as well as position incumbents, must be able to perform the essential position responsibilities as listed in this position description either aided or unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required.

Piper Aircraft is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, national origin, gender, sex, gender identity, gender expression, sexual orientation, veteran status, disability, genetic information, or any other characteristic protected by federal, state or local law.

At this time, Piper Aircraft is not sponsoring employees seeking an immigrant visa (green card) or non-immigrant visa, such as L-1A, L-1B, H-1B, O-1, or TN visas. Applicants must be authorized to work for ANY employer in the U.S.

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