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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
The Organizational Change Management (OCM) Senior Manager partners with Continuous Improvement and other Finance teams to facilitate adoption of transformational technology and organizational changes through successful engagement of internal and external stakeholders. Serving as a key resource on strategic programs, the OCM Senior Manager is responsible for designing, leading, and delivering tactical and strategic change management work, including drafting and executing stakeholder management plans, stakeholder communication plans, change impact analysis, change readiness assessments, change champion identification and development, change leadership, and cultural alignment. Will partner with the Amtrak IT Department, 3rd party software providers, and Amtrak’s Learning and Development Team, as appropriate, to tailor and support delivery of training assessments and technical training to end-users directly or via train-the-trainer approaches. Implements change by utilizing excellent organizational and problem-solving skills, excellent written and verbal communication, the ability to both lead and follow, and an ability to work with a wide variety of staff. Manages and directs work of third parties and internal staff on tactical delivery and execution of change management work. Mentors and trains others in the principles of change management and supports the growth of change management competencies within Amtrak Departments. Reports directly to the Director, Project Management within the CFO organization. This is a supervisory position.
Bachelor's Degree in Business, Organizational Behavior, Industrial Engineering, Communications, Psychology, English, Liberal Arts, or equivalent experience
9+ years professional business/organizational experience including 5+ years of Organizational Change Management leadership experience and 5+ years of IT project delivery experience.
Experience as a project manager or workstream lead responsible accountable for on-time, on-budget delivery.
Excellent analytical, problem solving, organizational, communication and interpersonal skills.
Expert knowledge of organizational change management methodologies, best practices, tools and techniques.
Knowledge and experience with Software Development Lifecycle (SDLC) on Waterfall and/or Agile software development approaches and applying change management best practices with these IT development methodologies.
Knowledge of Continuous Improvement methods (Lean, Six Sigma, Kaizen).
Experience creating a project-level Change Management strategy.
Experience creating a project-level Resistance Management plan.
Experience identifying change impacts on technology projects.
Experience creating and delivering executing communications.
The salary/hourly range is $135,800.00 – $176,040.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
| Health and Wellbeing | Financial and Retirement | Work and Family Life Support |
| Health, Dental, and Vision Insurance | 401K with Employer Match | Generous Paid Time Off |
| Wellness Programs | Railroad Retirement Benefits | Paid Caregiving Days and Backup Care |
| Health Savings Account | Public Service Student Loan Forgiveness | Fertility and Family Building Benefits |
| No-cost Personal Health Advocate | Student Loan Assistance | Adoption and Surrogacy Assistance |
| Medical Plan Opt-out Credit | Tuition and Education Reimbursement | Paid Family Leave |
| Life Insurance | Rail Pass Privileges | |
| Short- and Long-term Disability Insurance | Employee Assistance Program | |
| No-cost Financial Advisor Sessions | Commuter and Flexible Spending Accounts |
Learn more about our benefits offerings here.
Requisition ID:166525
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.