Sr. National Accounts Manager - Business Development

Reports To: Director, CSD National Accounts

Travel Required: up to 70%

Work Type: Hybrid

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Sr. National Account Manager is responsible for driving growth through the acquisition, development, and expansion of high-value national and major accounts. This strategic sales leader executes complex sales initiatives, builds long-term customer relationships, and delivers tailored solutions that align with the Company's business objectives. Serving as a key contributor within the National Sales Team, this role manages large-scale opportunities, collaborates cross-functionally to support operational excellence, and plays a pivotal part in shaping go-to-market strategies for both new and existing customers.

Key Responsibilities

• Identify and pursue new business opportunities by prospecting, cold calling, and delivering compelling presentations on company pricing, products, and promotions to national, high-revenue, and major coffee and foodservice customers.
• Execute strategic sales plans to achieve or exceed performance targets and KPIs, while effectively resolving customer issues.
• Analyze customer and market trends to uncover growth opportunities within existing accounts and target markets.
• Build and maintain strong, multi-level relationships with key stakeholders to support customer retention and satisfaction.
• Drive new business acquisition and manage high-value national accounts, holding accountability for individual sales goals within the National Sales Team.
• Manage distributor relationships, when applicable, to ensure product availability for new accounts and coordinate closely with Supply Chain to support service excellence.
• Oversee the setup process for all national accounts, ensuring smooth onboarding and operational alignment.
• Participate in the Price Committee to help shape competitive pricing strategies and trade promotions that align with company objectives.
• Represent the company at industry trade shows and association events to promote brand awareness and business development.
• Contribute to the development of the company's five-year strategic plan, annual operating plan, and major promotional and product launch initiatives.
• Prepare detailed sales reports summarizing performance metrics, market conditions, business opportunities, and initiative outcomes.
• Support marketing efforts by contributing to inventory planning, pricing strategies, promotional program execution, and marketing audits.
• Collaborate with Marketing to develop and implement market-wide and account-specific promotional campaigns, new product launches, and limited-time offers.
• Mentor and develop National Account Managers to strengthen team capability and performance.
• May be required to perform other duties as assigned.

• High school diploma or equivalent required.
• Bachelor's degree in a related field from a four-year college or university preferred.
• 7 years of successful CPG sales experience, specifically with national or regional, high-revenue accounts-preferably in coffee service or foodservice-or an equivalent combination of education and experience.
• Valid driver's license is required.
• Membership in a trade-related association is preferred.
• Advanced account management skills with a proven track record of success.
• Demonstrated ability to manage and organize complex projects.
• Advanced PowerPoint proficiency and professional presentation skills.
• Strong public speaking and executive-level presentation abilities, including the capability to present to the Senior Management Team (SMT), Executive Management Team (EMT), and Board of Directors.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Takes Action
• Collaborates
• Resourcefulness
• Interpersonal Agility

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Regularly required to lift and/or move up to 35 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.