Sr. MRM- DAM Program Manager

Requisition ID: 66239 Title: Sr. MRM- DAM Program Manager

Main Objective:

• To lead the design, implementation, and optimization of innovative, scalable marketing workflows within the Marketing Resource Management - Digital Asset Management (MRM-DAM) system and other related marketing tools and systems that enhance operational efficiency, ensure data integrity, and support strategic marketing execution across the organization.

Essential Duties and Responsibilities:

Drive Process Improvement

• Understand and oversee workflows and key processes that are utilized in the creation, review and approval, distribution and cataloging of marketing assets
• Meet regularly with key stakeholders in other departments and global regions to understand their specific needs and requests that leverage the MRM-DAM system and other marketing tools
• Be a user who, if not out of the gate, strives to become functional expert in the MRM-DAM system and other project management tools
• Develop and maintain project management processes and tools
• Occasionally work with external consultants and vendors to identify and implement functionality that improves the efficiency of Marketing business processes

Standardizing Platform Utilization

• Responsible for ensuring systems and workflows are in compliance with applicable Federal health care programs and FDA requirements, as well as Arthrex policies and procedures
• Implement and oversee streamlined workflows within the MRM-DAM program and Marketing Work Management (MWM) ecosystem to manage project timelines, approvals, and collaboration between creative teams, marketing managers, and other stakeholders
• Oversee integrations with various marketing technology platforms to streamline data flow and improve overall marketing operations performance
• Navigate conversations with the Marketing department, stakeholders, IT, and external vendors

Optimize Platform Ecosystem

• Create and communicate business cases for continuous improvement of the MRM-DAM asset management experience and the MWM ecosystem
• Stay aligned with the functional roadmap of the MWM ecosystem, to ensure that resources are prioritized implementing new features and functionality that will bring the most value to the program stakeholders
• Define requirements for DAM metadata, taxonomy, asset types, permissions, and workflows and partner with internal DAM SME(s) and IT teams to deploy changes
• Drive prioritization of MWM platform needs of various groups, including the marketing department, and work closely with Product Owner and IT to jointly manage a cohesive program roadmap for MRM-DAM and related tools

Advanced Platform Expertise

• Work closely with Product Owner, Business Analysts, and the IT department to provide clarification on functional and build requirements
• Advocate for data-based decision-making methodologies for requested enhancements and features
• Focus on operational performance measures and productivity
• May manage one or more direct reports
• In-office, Naples FL-based position; not remote
• Travel for training, meetings, and trade shows may be required up to 10%

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

• Bachelor's degree required, preferably in Marketing
• Master's degree preferred
• Five or more years of experience as a direct manager preferred
• Five or more years as an administrator, SME, or user of MRM-DAM / MWM software required
• Five or more years in Digital Asset Management, content operations, and marketing technology preferred
• Five or more years of program or project management experience required
• Two or more years of workflow optimization experience or Sigma certification required
• Experience managing or overseeing the management of large volumes of digital assets within a MRM-DAM system or MWM system is required
• Experience in medical devices, pharmaceutical, life sciences or other regulated industry preferred
• Experience collaborating with cross-functional teams and effectively coordinating activities to achieve desired results is required

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Roadmap development and management
• Technical use case development
• Workflow design and task analysis
• Project management
• Understand backlog management & prioritization concepts
• Vendor relationship management
• Excellent listening skills, including the ability to effectively identify and isolate customers concerns regarding workflow process bottlenecks and technical functionality pain points is required
• Excellent written and oral communication skills is required
• Strong knowledge of marketing processes, including project request intake and asset creation, approval, and storage is required
• Knowledge of Aprimo and Jira as MRM / MWM / project management platforms is strongly preferred
• Knowledge of marketing asset management is required
• Ability to collaborate effectively with cross-functional teams across Marketing, Creatives, and IT departments and other stakeholders is required
• Proficiency using data to assess the value of process and/or functionality change requests and prioritization of improvement work is required

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.