Sr. Mgr Field Process

Lam Research Corp

Hillsboro, OR

JOB DETAILS
SKILLS
Business Support, Computer Software, Computer Systems, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Electromechanics, Engineering Management, Equal Employment Opportunity (EEO), Identify Issues, Medical Genetics, Military, Network Systems, Operations Management, Performance Reviews, Safety/Work Safety, Sales, Sales Prospecting, Sales/Support Engineering (SE), Service Delivery, Software Design, Software Development, Technical Support, Technical/Engineering Design, Training Program, Wireless Communications
LOCATION
Hillsboro, OR
POSTED
30+ days ago

## The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

## What you'll do

  • Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
  • Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
  • Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
  • Ensures that engineers are current with the latest upgrades and/or new releases.
  • May be involved in customer installation and training programs.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Helps manage and develop customer relations to identify new business opportunities,and help align Lam technical capabilities with customer technology roadmap.
  • Works directly with Sales and Service team to drive new business.

## Who we're looking for

  • Phd with 10-12 years of work experience
  • Masters with 15 years exp
  • An advanced degree preferred.

## Preferred qualifications

  • Etch experience preferred
  • Phd preferred

## Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About the Company

L

Lam Research Corp

From smartphones and tablets to wearables and automobiles, it’s hard to go more than a few hours without using a semiconductor-enabled device. The semiconductor industry touches nearly every person on the planet, and chipmakers continue to advance the technology that powers it all.    

As a trusted partner to the world’s leading semiconductor companies, we welcome challenges and we deliver. That’s why, today, nearly every advanced chip is built with Lam technology.   

Our innovative wafer fabrication equipment and services allow chipmakers to build smaller and better performing devices. We combine superior systems engineering, technology leadership, and a strong values-based culture, with an unwavering commitment to our customers. 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Hardware
FOUNDED
1980
WEBSITE
https://careers.lamresearch.com/search/