Sr. Medical Assistant- New Orleans LA

Sr. Medical Assistant- New Orleans LA at UnitedHealth GroupSkip to main contentThe UnitedHealth Group Careers website will be undergoing planned maintenance. 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Connecting. Growing together.With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.IntegrityCompassionInclusionRelationshipsInnovationPerformance Sr. Medical Assistant- New Orleans LA Requisition number 2349494 Job category Healthcare Delivery Primary location New Orleans LA Date posted 03172026 Overtime status Non-exempt Travel No Share this jobFacebookXLinkedInEmailOpportunities with Logistics Health Incorporated LHI part of the Optum family of business. Were dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse Wis. a satellite office in Chicago and remote employees throughout the country we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.The Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines.Primary ResponsibilitiesThis role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location patient volume and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.Critical Thinking and Problem-Solving Exhibit excellent critical thinking problem-solving verbal and written communication skills in addition to attention to detailCustomer Service Compassion and Teamwork Build rapport with team members internal and external customers and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient-centered care ensuring that all interactions are respectful supportive and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities supporting colleagues and contributing to a positive and cohesive work atmosphere.Professionalism Always act professionally with minimal supervision as a representative of Optum ServeOrganizational Skills Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others. Organize workload set priorities complete assignments in a timely manner and utilize resources appropriately while complying with organizational standardsCompliance Maintain compliance with Optum Serve and Federal State and Local regulatory contractual and organizational guidelines including HIPAA as outlined in training and policiesprocedures quality assurance and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control quality assurance and protocolsPunctuality Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hoursLanguage Skills If fluent in other languages assist patients and providers with translation as necessary and to the limit allowed by qualificationscertificationReporting Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of businessN95 Fit Testing Provide proof of or be N95 Fit Tested depending on the scope of operationsCollaboration and Compliance Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs maintain and enhance quality assurance processes adhere to best practices and clinical guidelines participate in performance improvement initiatives engage in continuous professional developmentPatient Care and Support Provide support to providers and other clinicalnonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients measuring vital signs and records information on patients charts drawing and collecting blood samples from patients preparing specimens for laboratory analysis complete lab requisitions and conducting a variety of diagnostic tests.Administrative Duties Responsible for routine and basic front and back-office duties to include answering phones scheduling and confirming appointments preparing schedules data entry including referral contracts post appointment information prefill document retrieval filing performing data entry and assisting in the examination process of patients under the direction of a physician or other licensed providerTechnology Skilled in utilizing EMR and MS Office Suite software applicationsInventory Management Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs monthly and yearly compliance logsPersonal Hygiene and Appearance Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy andor as directed by leadership. Clothing including scrubs for healthcare professionals should be clean in good repair and properly fitting. Clothing that is faded stained discolored torn patched ripped frayed or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanlinessService Animals Provide care for individuals with service animals ensuring compliance with legal requirements. Ensure that service animals are accommodated and that their presence is respected providing necessary support and assistance to both the individual and their service animalPatient Identification and HIPAA Compliance Apply proper patient identification practices and ensure HIPAA complianceHousekeeping changing exam room table paper disinfecting surfaces upkeep of tidiness of the entire clinic exam rooms bathrooms waiting area front office lab room etc. ensuring all equipment is clean and presentablePatient Education Provide and ensure patient education is current and accurate if within your scope of practiceEmergency Response Provide support to clinicians when needed in medical response to patients with medical needs andor activate the Emergency Medical Services when an emergency happensOther Duties Assist with other duties of the site including administrative work and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary in addition to any other functions as assigned by leadership or contract obligationsSupervisory Functions Site Flow Management Supervise the flow of the site and ensure individuals working at the site comply with all applicable State wage hour and labor lawsRest Breaks and Meal Periods Ensure individuals are provided on-duty rest breaks and at least a 30-minute off-theclock meal period per applicable state lawsTime Reporting Ensure all individuals report all time worked and remain present during operation hours. Contractors will report through their respective agencys timekeeping or time-tracking systemTraining and Competency Ensure that all clinical and required training assigned to staff are completed in a timely manner. Oversee the completion of competency and proficiency examinations as scheduled ensuring that all staff meet the necessary standards and qualificationsData Reporting Work with Optum Serve representatives to ensure proper data reporting as needed and attend meetings when directedAdditional Functions This list of supervisory functions is not exhaustive and may be supplemented and changed as necessary in addition to any other functions as assigned by managementMental DemandsReading writing attention to detail confidentiality problem-solving ad hoc decision-making skills math skills reasoning skills oral communication written communication customer contact multiple concurrent tasks stress management skills interpersonal skillsPhysical DemandsBending crouching kneeling squatting liftingcarrying up to 50 lbs. handling holding grasping turning or otherwise working with the hand or hands fingering picking pinching fine manipulation sitting standing for long periods of time and walking. Seeing and hearing alarms and settings during and after business hours and responding according to training and procedures. Setting and resetting devices with small knobs and handlesYoull be rewarded and recognized for your performance in an environment that