Sr. Medical Assistant- Little Rock AR at UnitedHealth Group
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Sr. Medical Assistant- Little Rock AR
Little Rock Arkansas
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Sr. Medical Assistant- Little Rock AR
Requisition number 2349487
Job category Healthcare Delivery
Primary location Little Rock AR
Date posted 03172026
Overtime status Non-exempt
Travel No
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Opportunities with Logistics Health Incorporated LHI part of the Optum family of business. Were dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse Wis. a satellite office in Chicago and remote employees throughout the country we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.
The Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines.
Primary Responsibilities
This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location patient volume and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.
Critical Thinking and Problem-Solving Exhibit excellent critical thinking problem-solving verbal and written communication skills in addition to attention to detail
Customer Service Compassion and Teamwork Build rapport with team members internal and external customers and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient-centered care ensuring that all interactions are respectful supportive and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities supporting colleagues and contributing to a positive and cohesive work atmosphere.
Professionalism Always act professionally with minimal supervision as a representative of Optum Serve
Organizational Skills Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others. Organize workload set priorities complete assignments in a timely manner and utilize resources appropriately while complying with organizational standards
Compliance Maintain compliance with Optum Serve and Federal State and Local regulatory contractual and organizational guidelines including HIPAA as outlined in training and policiesprocedures quality assurance and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control quality assurance and protocols
Punctuality Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
Language Skills If fluent in other languages assist patients and providers with translation as necessary and to the limit allowed by qualificationscertification
Reporting Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
N95 Fit Testing Provide proof of or be N95 Fit Tested depending on the scope of operations
Collaboration and Compliance Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs maintain and enhance quality assurance processes adhere to best practices and clinical guidelines participate in performance improvement initiatives engage in continuous professional development
Patient Care and Support Provide support to providers and other clinicalnonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients measuring vital signs and records information on patients charts drawing and collecting blood samples from patients preparing specimens for laboratory analysis complete lab requisitions and conducting a variety of diagnostic tests.
Administrative Duties Responsible for routine and basic front and back-office duties to include answering phones scheduling and confirming appointments preparing schedules data entry including referral contracts post appointment information prefill document retrieval filing performing data entry and assisting in the examination process of patients under the direction of a physician or other licensed provider
Technology Skilled in utilizing EMR and MS Office Suite software applications
Inventory Management Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs monthly and yearly compliance logs
Personal Hygiene and Appearance Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy andor as directed by leadership. Clothing including scrubs for healthcare professionals should be clean in good repair and properly fitting. Clothing that is faded stained discolored torn patched ripped frayed or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanliness
Service Animals Provide care for individuals with service animals ensuring compliance with legal requirements. Ensure that service animals are accommodated and that their presence is respected providing necessary support and assistance to both the individual and their service animal
Patient Identification and HIPAA Compliance Apply proper patient identification practices and ensure HIPAA compliance
Housekeeping changing exam room table paper disinfecting surfaces upkeep of tidiness of the entire clinic exam rooms bathrooms waiting area front office lab room etc. ensuring all equipment is clean and presentable
Patient Education Provide and ensure patient education is current and accurate if within your scope of practice
Emergency Response Provide support to clinicians when needed in medical response to patients with medical needs andor activate the Emergency Medical Services when an emergency happens
Other Duties Assist with other duties of the site including administrative work and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary in addition to any other functions as assigned by leadership or contract obligations
Supervisory Functions
Site Flow Management Supervise the flow of the site and ensure individuals working at the site comply with all applicable State wage hour and labor laws
Rest Breaks and Meal Periods Ensure individuals are provided on-duty rest breaks and at least a 30-minute off-the-clock meal period per applicable state laws
Time Reporting Ensure all individuals report all time worked and remain present during operation hours. Contractors will report through their respective agencys timekeeping or time-tracking system
Training and Competency Ensure that all clinical and required training assigned to staff are completed in a timely manner. Oversee the completion of competency and proficiency examinations as scheduled ensuring that all staff meet the necessary standards and qualifications
Data Reporting Work with Optum Serve representatives to ensure proper data reporting as needed and attend meetings when directed
Additional Functions This list of supervisory functions is not exhaustive and may be supplemented and changed as necessary in addition to any other functions as
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
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Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.