Sr Market Research Analyst, Client Services
Wayne, United States of America | Full time | Hybrid | R1519503
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Are you a client‑focused market research professional who enjoys partnering with pharmaceutical leaders and transforming complex data into meaningful insights? At IQVIA, our Client Services team sits at the intersection of data, strategy, and trusted client relationships. As a Senior Market Research Analyst, Client Services, you'll support high‑visibility pharmaceutical clients, influence long‑term partnerships, and work with industry‑leading healthcare data in a collaborative, fast‑paced environment.
Job Overview
The Senior Market Research Analyst, Client Services serves as the primary post‑sale liaison between IQVIA and assigned large or mid‑sized pharmaceutical clients. In this role, you will ensure clients receive maximum value from IQVIA products and services by managing day‑to‑day client interactions, fulfilling contractual deliverables, and responding to complex, non‑routine inquiries.
You will act as a subject matter expert, partnering closely with clients and internal stakeholders to address business needs, support ongoing usage, and identify opportunities to expand the value of existing relationships. The role requires strong analytical skills, confidence working with large global datasets, and the ability to build trusted, long‑term client partnerships.
This role is U.S.‑based and aligned to Eastern Time, with the expectation of onsite collaboration at the King of Prussia, PA office approximately once per month, as well as occasional client site visits as business needs require.
Essential Functions
Serve as the primary day‑to‑day point of contact for assigned clients, ensuring fulfillment of contract specifications and responding to ad‑hoc client requests
Build, establish, and maintain strong, effective business relationships to proactively support client needs and promote long‑term partnerships
Partner with clients to derive maximum value from IQVIA products and services by explaining deliverables, expanding usage, and identifying opportunities within existing accounts
Monitor performance against service agreements and ensure both client and IQVIA obligations are met
Research, analyze, and respond to complex and non‑routine client inquiries using large, global healthcare datasets
Conduct product, service, and process trainings for clients and internal stakeholders
Facilitate service meetings, including monthly and quarterly client reviews, both virtually and onsite as needed
Collaborate with Account Managers to identify client business issues and support data‑driven solutions
Represent IQVIA on external client initiatives or projects, as appropriate
Qualifications
Required Skills
Bachelor's degree required; preferred fields include Business, Marketing, Communications, Health Sciences, Life Sciences, Healthcare Management, Biology, or Pharmacology
Minimum of 5 years of relevant professional experience
1-2 years of experience in a client services, market research, data analyst, or customer service role
Pharmaceutical or healthcare industry experience required
Demonstrated experience working directly with clients in a client‑facing, service‑oriented role
Experience working with large, complex datasets
Strong analytical, problem‑solving, and organizational skills
Ability to manage multiple priorities and meet tight deadlines
Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
Strong business acumen and ability to quickly learn complex concepts, products, and processes
Nice to Have Skills
Meeting facilitation, presentation, and client training experience
Proficiency or working knowledge of Power BI
Familiarity with IQVIA data products or similar healthcare/pharmaceutical datasets
Experience supporting large pharmaceutical clients
Interest in or exposure to emerging technologies, including AI‑enabled tools
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,