About the Position
At 3Shape, we are pioneers in digital dentistry, dedicated to transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. We are seeking a responsible, collaborative, and dynamic Sr. Manager/ Head of to lead our North America Distribution Center in Morrisville, North Carolina. This role will be responsible for the end-to-end management of U.S. distribution center operations, including fulfillment, shipping, inventory control, customs coordination, change management, systems governance, facilities oversight, and team leadership. You will play a vital role that role ensures operational excellence, regulatory compliance, and seamless coordination with global supply chain partners while supporting sales, service, marketing, and product launch initiatives.
Key Responsibilities
Lead daily warehouse operations supporting new sales, replacements, and spare parts
Oversee picking, packing, shipping, and internal equipment transfers
Provide operational backup for order processing and manage fulfillment communications with Sales and Support
Oversee configuration, testing, and inspection of scanners, laptops, and computers
Ensure accurate pre-installation of software releases and resolve equipment software issues
Manage inventory receipt, reconciliation, and return of replacement, trade-in, and refurbished equipment
Ensure inventory accuracy in partnership with accounting; manage scrap and corrective actions
Manage outbound shipments, carrier escalations, and international transfers
Oversee customs brokerage, documentation validation, and logistics invoice reconciliation
Lead operational change initiatives such as item changes, refurbished programs, software releases
Define and implement processes for new program launches
Serve as U.S. liaison for ERP/PLM governance and system issue resolution
Oversee demand planning, replenishment, and stock availability
Partner with global teams to resolve shortages and system constraints
Manage marketing and loan equipment distribution and compliance
Oversee day-to-day facilities operations and vendor coordination
Manage US supply chain budget and reporting
Approve timecards and support workforce planning
Serve as operational backup for U.S. supply chain functions
Qualifications
Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, or equivalent experience
8–10+ years of experience in distribution or supply chain operations
Proven leadership in high-volume, complex logistics environments
Strong ERP, PLM, and inventory systems experience
Effective cross-functional and global collaboration skills
Experienced with ERP systems like SAP or Microsoft Dynamics
Experienced with ISO Guidelines
Knowledge of Microsoft office required
Experience with regulated or technology-enabled products
Exposure to international logistics and customs
Change management or continuous improvement experience
Additional Information about the Position:
· You will be required to come to the Production site in North Carolina 5 days a week
· 3Shape Production Address: 2800 Perimeter Park Dr Suite E, Morrisville, NC 27560
· Travel Requirement: 5-10% (domestic and international)
What We Offer
· Comprehensive medical, vision and dental benefits, 401k
· A unique opportunity to work in a global, innovative MedTech company
· A collaborative and international work environment
· The chance to contribute to strategic partnerships that can transform digital dentistry practices
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.