Sr Manager, Software Engineering

Senior Manager, Software Engineering

Location: Nashville, TN (hybrid)

As a Senior Manager of Software Engineering in the Fraud Technology group, here's what you can expect to do:

Team Leadership:

• Provide strong leadership to the software engineering team, fostering a collaborative and high-performing culture.
• Manage and mentor a team of software engineers, ensuring their professional growth and development.

Technical Strategy and Architecture:

• Define and drive the technical strategy and roadmap for software development projects.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Architect scalable and robust software systems that meet business needs and align with industry best practices.
• Stay up to date with emerging technologies, tools, and frameworks, and evaluate their potential for integration into our software development process.
• Establish and enforce software development standards, best practices, and quality assurance processes.
• Implement effective testing strategies to ensure the delivery of high-quality, bug-free software.
• Drive continuous improvement initiatives to enhance software development processes, productivity, and efficiency.
• Conduct regular code reviews and provide constructive feedback to ensure code quality and maintainability.

Qualifications and Experience:

• BS in Computer Science, Engineering, Mathematics, Electrical Engineering, Electronics Engineering, or related field required
• Minimum 5 years (8 preferred) of software development experience with at least 3 years in a managerial or leadership role.
• Strong technical expertise in software development, including hands-on experience with modern programming languages, frameworks, and technologies.
• Familiarity with Cloud technologies and architectures, such as AWS, Google Cloud, or Azure, is highly advantageous but not necessarily required.
• Familiarity with Generative AI concepts (LLMs, prompt engineering, embeddings, vector databases) and their application in enterprise solutions is a strong plus.
• Experience building and scaling AI-enabled platforms, including integration of ML/AI services, APIs, and data pipelines to support enterprise applications.
• Experience in agile software development methodologies and tools.
• Excellent leadership and people management skills, with a track record of building and leading high-performing software engineering teams.
• Strong analytical and problem-solving abilities, with the ability to make sound decisions in complex situations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Demonstrated ability to manage multiple projects simultaneously and deliver results within deadlines.
• Proven track record of successfully delivering high-quality software products.
• Deep knowledge of the service contract or insurance industry, including sales and claims management; OR demonstrated ability to quickly learn new business processes and become an expert in a specific industry.