Advertising, Analysis Skills, Best Practices, Business Intelligence Software, Business Plan, Business Skills, Channel Management, Communication Skills, Competitive Analysis/Strategy, Continuous Improvement, Cross-Functional, Customer Experience, Data Analysis, Finance, Financial Analysis, Financial Operations, Geography, Leadership, Market Tracking, Market Trend Analysis, Marketing, Matrix Management, Merchandising, Metrics, Multitasking, Operational Strategy, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Power BI, Pricing, Product Merchandising, Product Pricing, Profit & Loss, Profit & Loss Management, Promotional Programs, Promotional Strategy, Retail, Revenue Growth, Revenue Management, Sales, Stock Keeping Unit (SKU), Supply Chain, Tableau, Team Lead/Manager, Team Player, Website Conversion, eCommerce
Senior Manager, Marketplace (Digital Commerce & Pricing)
Work Model: Onsite, Framingham, MA
As the Senior Manager, Marketplace (Digital Commerce & Pricing), you will be responsible for owning and optimizing performance across key third-party marketplace channels (e.g., Amazon, Walmart, or similar platforms). You will drive revenue growth, improve conversion, and enhance profitability through a combination of marketplace strategy, and operational pricing decisions.
This role requires strong hands-on marketplace expertise, including experience managing listings, digital merchandising, sponsored advertising, and channel-level P&L performance. Pricing is a key component of the role, with a focus on competitive positioning, promotions, and margin optimization within dynamic marketplace environments.
You will collaborate closely with Merchandising, Marketing, Finance, Operations, and Product teams to deliver against enterprise growth objectives and enhance the digital customer experience. This position reports directly to the Director and oversees complex marketplace operations, leveraging data-driven insights to deliver measurable results.
What You'll Be Doing
- Own and optimize performance across marketplace channels, including revenue, conversion, and profitability metrics
- Monitor and respond to competitive dynamics, assortment gaps, and marketplace trends to maintain strong positioning
- Drive end-to-end marketplace execution, including promotions, assortment, and merchandising strategies
- Develop and execute pricing and promotional strategies to remain competitive while protecting margin
- Analyze marketplace performance data (traffic, conversion, pricing, ads, sales) to identify growth opportunities
- Partner with Product, Merchandising, and Supply Chain teams to align assortment and inventory
- Collaborate cross-functionally with Marketing and Finance to support P&L management and business planning
- Establish and track KPIs (revenue, conversion, Buybox management, margin, pricing competitiveness) and continuously optimize performance
- Support adoption of best practices and tools across marketplace operations, including pricing and performance tracking
- Identify and implement continuous improvements across marketplace execution, workflows, and analytics
What You Bring to the Table
- Strong hands-on marketplace experience with platforms
- Deep understanding of digital commerce levers, including content, conversion optimization, and merchandising
- Analytical mindset with the ability to interpret data and drive actionable insights across marketplace performance
- Ability to operate in a fast-paced, performance-driven environment with multiple competing priorities
- Strong cross-functional collaboration skills across Marketing, Merchandising, Finance, and Operations
- High degree of business acumen with comfort managing revenue and margin trade-offs
- Excellent communication skills and ability to influence stakeholders
- Proven experience owning or managing marketplace channels
- Demonstrated success driving revenue growth, conversion, and performance metrics in digital commerce environments
What's Needed - Basic Qualifications
- Bachelor's degree in Business, Marketing, Finance, or a related field OR equivalent work experience
- 8+ years of experience in eCommerce, marketplace operations, digital commerce, or related roles
- 2+ years of leadership or team management experience
- Strong analytical skills with experience using data to drive business decisions (Excel, BI tools, etc.)
What's Needed - Preferred Qualifications
- Experience managing channel-level P&L or key business metrics (revenue, margin, ROAS)
- Exposure to pricing strategy, promotions, or competitive pricing in a marketplace environment (2-3 years preferred)
- Background in retail, consumer goods, marketplaces, or high-SKU environments
- Familiarity with tools such as Tableau, Power BI, or similar analytics platforms
- Experience operating in cross-functional, matrixed organizations
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! https://careers.staples.com/Staples-Life/Benefits
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate''s experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
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Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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Staples Inc
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