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Summary
The Sr. Manager Legal Billing Operations, working in collaboration with and in support of the firm's strategic initiatives, oversees and leads the Client Account Managers and is responsible for the overall daily operations of multiple Client Accounts team. As a Sr. Manager Legal Billing Operations, you will be responsible for ensuring that managerial staff receive the training, mentoring and coaching necessary to meet the overall billing and business objectives of the firm. You will continually analyze the current billing business processes and make recommendations for improvement based on solid performance metrics. You will test new systems and support upgrades and enhancements.
Location
This position can sit in any of our US office locations and offers a hybrid work schedule.
Responsibilities
* Monitors the daily billing operations of the team. Ensures managerial workloads and Biller level assignments are completed in a timely manner and meet the expectations of the attorneys and clients. Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed.
* Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics.
* Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place. Develops process/workflow/workload improvements based on analysis.
* Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes such that policies are applied consistently across the department. Develops training materials and delivers training to staff, either in person or using electronic tools.
* Reviews performance on a continual basis. Coaches and trains managerial and billing staff throughout the year. Completes individual performance reviews and conducts the annual review with the employee.
* Fields billing inquiries and questions on a daily basis.
* Interact with clients, attorneys and staff on a daily basis. Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices.
* Participates and supports project management initiatives. May be responsible for managing a specific project to include project planning, development and execution.
* Plans and facilitate group meetings. Prepares agendas and captures/tracks important discussion items.
* Serves as subject-matter expert for a group of managers. Responds to inquiries and process escalations posed by attorneys, practice groups or other team members.
* Continually researches and remains current on best practices. Identifies, documents, and communicates system and procedural issues across departments. Liaises with leads in other departments to develop best practices and implement solutions.
* Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development. Responsible for providing performance feedback on a regular basis.
* Other duties as assigned.
Desired Skills
Experience with Aderant plus any e-Billing applications is required. Experience with Business Intelligence software and reporting is highly preferred. Advanced proficiency with Excel is required. Must have excellent analytical skills and be comfortable charting large data sets and summarizing trends. Strong communication and interpersonal skills required to interac