Sr. Manager, IT

University of Utah

Salt Lake City, UT

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JOB DETAILS

SALARY

$85,000–$110,000 Per Year

SKILLS

Academic Background, Asset Management, Auditing, Background Investigation, Best Practices, Business Strategy, Coaching, Code of Federal Regulations, Contract Management, Customer Relations, Customer Satisfaction, Customer Support/Service, Disability Accommodations, Disciplinary Action, Financial Planning, Fishing, Higher Education, Human Resources Processes, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Inventory Management, Knowledge Base, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Manufacturing Data Management, Mentoring, Metrics, Mobile Devices, Needs Assessment, On Call, Onboarding, Operational Strategy, Operational Support, Organizational Skills, Procurement Management, Project/Program Management, Public Safety, Purchasing/Procurement, Regulatory Requirements, Security Compliance, Service Delivery, Software Licenses, Sports, Standards Strategy, Statistics, Systems Administration/Management, Systems Engineering, Team Lead/Manager, Technical Support, Technical Writing, Training/Teaching, University/School Policies, Wireless Communications, Workforce Planning

LOCATION

Salt Lake City, UT

POSTED

1 day ago

Details **Open Date** 06/23/2026 **Requisition Number** PRN45428B **Job Title** Information Technology Management **Working Title** Sr. Manager, IT **Career Progression Track** M00 **Track Level** M4 - Senior Manager **FLSA Code** Computer Employee **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** M-F 8-5 with on call responsibilities for after hours, weekend, holidays, etc. **VP Area** President **Department** 01555 - UIT INFRASTRUCTURE & OPS **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $85,000 - $110,000 **Close Date** 08/31/2026 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** **Information Technology Management** The Senior IT Manager is a proactive and strategic leader responsible for overseeing IT operations, projects, client relationships, and team performance in a dynamic academic environment. This senior-level role requires a highly organized individual with strong technical expertise in systems administration, network concepts, and enterprise IT solutions. In addition to direct team leadership, this position plays a key role in aligning and coordinating efforts across other IT managers and senior systems engineering staff to ensure consistency, standardization, and strategic execution across the organization. The Senior IT Manager is instrumental in mentoring staff, driving operational excellence, and ensuring alignment with institutional goals, security standards, and service expectations. This role oversees end-to-end IT service delivery, including staffing, purchasing, inventory management, compliance initiatives, and process standardization, while serving as a trusted partner to university leadership and departmental stakeholders. This is an ON- SITE position. **About UIT** :**University Information Technology ( UIT )**, the central IT service provider for the University of Utah, reports to the U’s**Chief Information Officer**and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. **About the University of Utah** : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to**arts and museum venues**and a member of the**BIG -12 Conference**.**Skiing and snowboarding opportunities**are a short distance from campus, and opportunities to pursue activities from**biking to hiking to fishing abound**. Salt Lake City is home to the**Utah Symphony and Opera**,**Ballet West**,**professional sports teams**, and a wide range of other cultural and recreational activities. **Responsibilities** **Senior Manager, Information Technology Management** + Design, develop, and implement IT systems, policies, and operational goals that support both organizational and departmental needs. + Provide senior-level leadership and coordination across IT managers and senior systems engineering staff, ensuring alignment of priorities, standards, and service delivery models. + Lead, mentor, and develop IT staff by providing coaching, training, and professional growth opportunities; establish clear performance expectations and conduct regular evaluations. + Oversee staffing functions including workforce planning, recruitment, hiring, onboarding, and HR-related processes in alignment with university policies. + Act as a primary liaison between IT and client departments, building strong relationships, understanding business needs, and ensuring high levels of customer satisfaction. + Plan, coordinate, and manage IT projects from initiation through completion, while also serving in a hands-on technical role (systems administration) as needed. + Ensure adherence to IT best practices, ITIL processes, and standardized workflows to improve service delivery, consistency, and operational efficiency. + Manage and maintain asset lifecycle processes, including purchasing, inventory control, auditing, and equipment tracking for all supported departments. + Oversee procurement activities, including vendor coordination, equipment ordering, and contract management for departmental IT services and support agreements. + Ensure compliance with institutional security initiatives, policies, and regulatory requirements; track and report on compliance metrics and remediation efforts. + Manage and support Mobile Device Management ( MDM ) and endpoint management solutions to ensure secure, standardized device configurations. + Develop and maintain clear technical documentation, knowledge base articles, and process guides to support staff and promote consistency. + Collaborate with leadership to align IT services with strategic priorities, financial planning, and long-term operational goals. + Support and model a culture of accountability, organization, and thoroughness, ensuring accuracy and consistency across all team functions. + Participate in an on-call rotation and remain available outside standard business hours to support critical client and operational needs. + Travel on and off campus as required using a personal vehicle. + Perform other duties as assigned. Job Code: M34624 Grade: M22 **Minimum Qualifications** **EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). **Senior Manager, Information Technology Management :** Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience. **Preferences** + 15 years of computer support related experience. + ITIL Foundations Certification. + A+ MCSE , or other applicable certifications. + Microsoft Windows and Mac OS troubleshooting. + Automated Device Management experience. + JAMF 200 level training. + Atrium, CCure and RS2 experience. **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:**University of Utah Non‑Discrimination page**. Online reports may be submitted at**https://oeo.utah.edu** **https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per**University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members**, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

About the Company

University of Utah

The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Education

FOUNDED

1850

WEBSITE

http://www.utah.edu/