Sr Manager, Insights & Analytics

Marketing brings our brand to life through deep expertise and an authentic love for pets. The team is dedicated to delivering personalized experiences for our consumers, supported by best-in-class, data-driven marketing capabilities.

The work spans key areas including Loyalty, Customer Analytics & Research, Brand Experience & Creative, and Omni-Channel Marketing. Each team member brings a unique perspective, working together to create meaningful and engaging experiences for both pets and pet parents.

The Insights & Analytics Team consists of highly business-oriented strategy and analytics professionals that use data to guide business partners in decision making and strategy development to deliver top- and bottom-line growth for the company. As part of the customer experience group, our focus is on loyalty, marketing, digital and services, but our impact spans the entire business.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This role works in the Phoenix Home Office - visa sponsorship is not available for this role

This is a high-visibility, broad-ranged role with regular access to senior leadership and with an opportunity for disproportionate impact to the business. The team is passionate about understanding and influencing customer behavior through data, structured analytics, business intelligence, and hypothesis-driven problem solving.  As the leader of the Insights and Analytics team, the position evangelizes the value of analytics and data among peers and stakeholders and invests significant time learning the business, building trust, and understanding the challenges of each function.

Reporting to the Director of Data and Analytics, the Sr Manager of Insights & Analytics will:

• Serve as the bridge between data and actionable insights, connecting the dots to drive efficiency and revenue growth. This role requires strong autonomy, collaboration with cross-functional teams, and a deep understanding of the retail industry and our pet parents.
• Own pet parent behavior analyses and KPIs, both ongoing and as ad hoc: query data, run analyses, develop insights, and build actionable stories.
• Develop robust analytical, soft and technical skills on the insights and analytics team. Helping team members upskill while delivering best in class data solutions.
• Champion the development of a modern analytics and reporting ecosystem, including integrating AI to enable intuitive, scalable self-service insights for business stakeholders.

QUALIFICATIONS AND SKILLS

• Ability to procure and manipulate large-scale, complex data from a variety of systems (Snowflake, DataBricks, Medalia, on prem, web tool, etc.), experience reshaping data to ensure it is in right structure for analysis, filtering and removal of outliers. Demonstrated experience with cloud tech for data and analytics solutions (Google Cloud)
• Strategic thinker, deeply curious and passionate about leveraging data to answer complex business questions
• Ability to work collaboratively and constructively with leaders and team members across the business to execute and deliver against analytical projects
• Flexible mindset, and ability to contribute to multiple work streams, with fluid and evolving prioritization
• A self-starter with the ability to manage own workflow with support from the rest of the team
• Ability to handle and maintain the confidentiality of highly sensitive information
• Effective communication skills, with a particular focus on the ability to:
• • Translate complex or highly technical concepts in ways that make them easily understood by leaders and team members
  • Efficiently get to “client-ready” output for direct manager and other leaders
• Must be excited to research and learn new techniques to augment current tools and methodologies
• Coding Languages: advanced in SQL required, advanced in R and/or Python preferred

EDUCATION AND EXPERIENCE

• This position requires a bachelor’s degree or equivalent in Data Science, Data Analytics, Information Management Systems, or a related field
• Must have 5 years of related, professional experience in an analytical role
• Experience performing decision science and/or analytics in a retail setting is ideal
• Preferred experience leading an analytical team

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.