Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.
This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.
Key Responsibilities
Training Strategy & Program Ownership
Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
Use field performance data, learning feedback, and business results to continuously improve training effectiveness
Team Leadership & Development
Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
Set clear goals, performance expectations, and development plans to build a high-performing training organization
Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership
Foster a culture of accountability, continuous improvement, and practical problem solving
Field Enablement & Stakeholder Partnership
Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
Program Design, Delivery & Governance
Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
Standardize national training programs while allowing for regional execution needs where appropriate
Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
Performance Measurement & Operational Impact
Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams
Qualifications
Required
8+ years of experience in training, learning and development, field enablement, or operational training leadership
3+ years of people leadership experience managing teams and developing leaders
Bachelor's degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience
Familiarity with LMS platforms, mobile learning, and modern enablement tools
Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment
Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training
Strong stakeholder management, facilitation, and cross-functional partnership skills
Data-driven mindset with experience using metrics to improve training outcomes and operational performance
Preferred
Experience in field service, home services, technical operations, or similar installation-based environments
Background in technical training, certification programs, or hands-on skills development
Experience integrating training with SOPs, governance, safety, and operational excellence programs
Familiarity with LMS platforms, mobile learning, and modern enablement tools
Success Profile
Builds training that improves readiness, consistency, and quality across a large national field workforce
Brings both strategic thinking and practical field credibility, especially in equipment installation environments
Leads through influence, structure, and execution in complex cross-functional operating environments
Scales programs effectively while maintaining strong real world relevance and measurable impact
What Success Looks Like
Improves technician and installer readiness while reducing time to proficiency
Increases consistency, safety, and quality and upsells across markets nationwide
Builds strong partnerships with field leadership and becomes a trusted advisor on training strategy and workforce capability
Delivers scalable training programs that show measurable operational and business impact
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicants experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.