Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Sr. Manager, Digital Product Manager (Customer Service Platform) owns the end-to-end strategy, roadmap, and business outcomes for HCA's customer service CRM platform. This role is accountable for defining the product vision, translating customer and business needs into scalable solutions, and ensuring measurable impact cross the customer lifecycle and associated workflows. This role operates at the intersection of customer experience, data, and technology, partnering across CX Digital, Operations, Analytics, and Technology to deliver outcomes that improve customer engagement.
What You Will Do
1. Product & Experience Strategy:
• Own the product vision and ensure long-term product strategy is aligned to enterprise goals.
• Translate customer journeys, pain points, and behavioral insights into proactive customer engagement and product opportunities.
• Define multi-year roadmaps for capabilities, automation, personalization, and engagement.
• Act as the connective tissue across business, technology, and operations areas.
2. Product Ownership of Capabilities & Platforms:
• Serve as product owner for HCA's CRM platform.
• Define requirements, user stories, and data needs.
• Partner with Technology, Data and Digital teams to ensure scalable, reliable delivery.
• Facilitate prioritization, alignment, and decision making forums.
3. Program and Feature Development:
• Lead the design and launch of high-impact customer engagement programs or features.
• Ensure each initiative has a clear purpose, success metrics, and expected outcomes.
4. Product Backlog Management:
• Create, refine, and maintain a product backlog of epics, user stories, and tasks.
• Continuously prioritize backlog items based on business value, technical feasibility and strategic alignment.
• Conduct backlog grooming sessions and ensure development teams always have a clear set of priorities.
5. Data-Driven Optimization & Measurement:
• Define KPIs and success metrics tied to customer or operational outcomes.
• Leverage analytics, experimentation, and insights to refine product performance.
• Partner with Data & Analytics to build dashboards, track impact, and inform future roadmap decisions.
6. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.
Qualifications
What You Will Bring
• Minimum 8 years progressive exper