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Sr. Manager, Data Product- Personalized Recommendations Team

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Accounting, Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Budgeting, Business Administration, Change Management, Channel Support, Coaching, Communication Skills, Computer Science, Cost Control, Cross-Functional, Customer Support/Service, Ecosystems, Emerging Technology, Establish Priorities, Finance, Financial Operations, Funding, Industry/Trade Analysis, Information Technology & Information Systems, Internet Security, Internet of Things, Leadership, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Product Design, Product Development, Product Lifecycle, Product Lifecycle Management, Product Management, Product Planning, Product Strategy, Product Support, Profit & Loss Management, Project Management Software, Project/Program Management, Resource Management, Retail, Sales, Service Delivery, Stock Purchase Plans, Strategic Planning, Team Lead/Manager, Technical Presentation, Time Management, Trend Analysis, Vendor/Supplier Evaluation, Vendor/Supplier Planning, Vendor/Supplier Relations, Willing to Travel, Wireless Communications, Writing Skills
LOCATION
Bellevue, WA
POSTED
30+ days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
Roaming Team's mission statement is to deliver on the Un-Carrier promise by providing a positive roaming experience so our customers can stay in touch with people and information, without thinking about their phone or their bill. Roaming Solutions and Products team is at the forefront of enabling these experiences and leading the lifecycle of the products either built inhouse or handled with vendors.

The Senior Manager, Product Management is responsible for delivering the vision, design, product roadmap of a key product or limited product portfolio in an Agile driven environment. Most often leading teams of 20+ FTE or contractors who help run roaming products.

The Senior Manager, Product Management will support P& L goals by building & maintaining relationships with vendors and ensuring our contracts align with technology evolution and latest GSMA standards. This role will ensure our vendor products, systems and processes comply with T-Mobile Cybersecurity policies in our effort to modernize and secure our technology ecosystems; and it will define product vision and strategy with the vendors to ensure products conform to T-Mobile's needs and growth.

Senior Manager is also responsible for hiring and retaining a high performing team of Product Managers / Owners, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside with cross functional teams with Engineering, Finance, Accounting and other partner organizations, and supporting vendors.

Job Responsibilities:

Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
Drive cross-functional alignments with various teams including Engineering, Business Assurance, Financial Operations and Accounting teams to understand current product experiences, identifies areas of opportunity and prioritize feature development.
Maintains current understanding of the GSMA & Wireless Industry trends for Retail & IoT Roaming. Assesses how trends impact the roadmap or create opportunity for innovation of the products. Collaborates with partners and vendors in analyzing the potential impacts and incorporates analyses into product process.
Sr. Manager may also own lifecycle management of multiple Roaming Products. The responsibilities include creating, managing, maintaining, and communicating product vision and strategy.
Develops change management and regularly cascades Vision, Strategy to share goals with corporate priorities from executives to direct reports.
Regularly provides review and guidance to Product Management team & Vendor on execution related responsibilities. This includes:
Drives accountability, from both T-Mobile and vendors regarding implementation, service levels and adherence to T-Mobile's contractual terms.
Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
Coordinates activities/communication between internal teams and vendors. Partners with leadership to help determine back-office budget for projects, products, and areas of improvement on cost savings and service quality.
Represent T-Mobile as a primary contact with the Vendor for performance, quarterly business reviews, concerns, and issue resolution. Build and maintain relationships with vendor leadership to set shared expectations of services delivery/reliability.
Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
Collaborates on the creation of development plans for each direct report and creates leadership opportunities for direct reports.
Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate.
Provides regular, timely coaching lateral (peer) and upward feedback. Cultivate culture in team to enable regular, timely, constructive upward feedback.

Education and Work Experience:

Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience. (Required)
Master's/Advanced Degree In Business Administration. (Required)
10+ years of relevant Product Management experience in an agile product development environment. (Required)
4 - 7 years' experience leading teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)

Knowledge, Skills and Abilities:

Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
Proven track record communicating effectively with Leadership effectively, while employing a high degree of collaboration and influence. (Required)
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
Business Analytics Strong analytical skills with proven ability to
identify/analyze/synthesize product use data. (Required)
Agile Project Management Experience with Agile backlog/project management tools. (Required)

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

Base Pay Range: $140,500 - $253,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

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T-Mobile USA, Inc