Sr Manager Benefits, Systems Administration

Aramark

Philadelphia, PA

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Brokerage, Communication Skills, Compensation and Benefits, Continuous Improvement, Cross-Functional, Data Analysis, Decision Support, ERISA (Employee Retirement Income Security Act of 1974), Ecosystems, Emerging Technology, Equal Employment Opportunity (EEO), Finance, HIPAA (Health Insurance Portability and Accountability Act), HRIS/HRMS, Hospital, Human Resources, Leadership, Multitasking, Performance Analysis, Problem Solving Skills, Regulations, Release Management/Engineering, Reporting Skills, Request for Proposals (RFP), SAP, Service Level Agreement (SLA), Supplier Relationship Management (SRM), Systems Administration/Management, Systems Analysis, Team Lead/Manager, Technical Delivery, Twitter, Vendor/Supplier Evaluation, Vendor/Supplier Relations
LOCATION
Philadelphia, PA
POSTED
25 days ago

Job Description

The Senior Manager, Benefits Systems Administration will work with the Aramark Benefits team which means touching the lives of all our employees from stadiums to hospitals, schools, and more! This role will work in our fast-paced, vibrant environment to lead the optimization and delivery of our U.S. benefits technology ecosystem, supporting a workforce of over 140,000 US employees within a 250,000-employee global organization.

This role is critical to advancing a digital-first benefits experience, owning the platforms, integrations, and data that power benefits administration, employee engagement, and decision support. You will partner closely with Benefits, HR Technology, Payroll, and external vendors to deliver a scalable, secure, and consumer-grade technology experience.

Benefits is a tight knit team that works hard to support each other to seek out new tasks, take ownership of work and innovation, and drive positive impact while growing and developing professionally.

This position is a hybrid role based out of Philadelphia.

You'll play a pivotal role in transforming how benefits are delivered-leveraging technology to create a seamless, intelligent, and personalized employee experience at enterprise scale.

Job Responsibilities

  • Be the lead owner of the end-to-end benefits systems ecosystem across the U.S. (e.g., HRIS, enrollment platforms, decision support tools)
  • Have oversight of the Benefits Administration system, including the process of converting acquired employees into the Aramark benefits systems
  • Lead configuration, administration, and continuous improvement of benefits platforms (e.g., interface files, payroll adjustments, ad hoc system needs)
  • Drive release management, testing, and system upgrades
  • Oversee integrations and serve as the primary liaison between benefits systems, payroll, vendors, and HR platforms
  • Evaluate and implement emerging technologies (AI, personalization, decision support tools) to gain efficiencies and enable a seamless and user-friendly employee experience
  • Manage relationships with key vendors, brokers, and platform providers (e.g., Businessolver, Mercer, Aon, TPAs, point solution vendors, etc.)
  • Oversee vendor performance, SLAs, and issue resolution
  • Support RFPs, implementations, and renewals
  • Ensure systems meet all regulatory and data privacy requirements (ERISA, HIPAA, ACA, where applicable)
  • Influence global platform decisions where scale and efficiency can be achieved
  • Lead a team of benefits systems analysts, administrators, and/or external partners.
  • Drive a culture of innovation, accountability, and continuous improvement

Qualifications

  • Bachelors degree in HR systems, human resources, finance, business, or related field, or equivalent experience
  • 12+ years of experience in HR systems, benefits technology, or HRIS administration
  • Deep expertise in benefits platforms and integrations
  • In-depth experience leading system implementations, upgrades, and transformations
  • Strong understanding of U.S. benefits processes and regulations
  • Proven ability to lead teams and manage cross-functional initiatives
  • Extensive familiarity working with vendors and external partners
  • Excellent HR systems reporting skills (SAP experience preferred)
  • Extensive experience in data analysis (with advanced Excel proficiency), modeling, and interpretation of quantitative and qualitative information
  • Demonstrated track record in driving complex projects, managing multiple priorities, and operating effectively in fast-paced, changing, and sometimes ambiguous environments
  • Excellent communication skills with the ability to simplify complex topics and influence stakeholders
  • High level of discretion and professionalism in handling confidential information
  • Highly self-directed, with strong critical thinking and problem-solving skills

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/