Sr.IT Operations Engineer

About Convene Inc.

Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.

Purpose of the Position:
The Senior Operations Engineer upholds and enhances the operational infrastructure of the organization. Serving as the backbone of system operations, this role involves monitoring and promptly resolving production environment issues. The position is pivotal in fostering the growth of the organization by automating processes and augmenting system functionalities, with a priority on scalability and reliability.

What You'll Do:

1. Investigating and Resolving Production Issues: Monitor, troubleshoot and address complex issues that arise in production environments by identifying root causes and implementing solutions ensuring smooth system operations.
2. Operational Efficiency: Develop tools and software to automate operational procedures and enhance system efficiency.
3. Cross-functional Collaboration: Collaborate with cross-functional teams to align with business goals and address technical inquiries.
4. Enhancing System Experience: Optimize system health and performance to maximize product value and user experience.
5. Perform other duties as assigned.

• Recognized expert in professional discipline (typically obtained through post-secondary education and work experience).
• Manages large projects or processes with limited supervision from people Leader .
• Coaches, reviews, and delegates work to proficient and entry-level professionals.
• Difficult and often complex problems are typically solved through drawing from prior experience and
  in-depth analysis of issues, in collaboration with others.
• Desire for growth and professional development.

• Bachelor's degree in Computer Science or related field or equivalent experience.
• Proficiency in Linux and Windows server administration.
• Solves complex problems through experience and collaboration.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Ability to troubleshoot network issues and implement security protocols.

• 7+ years of experience as an Operations Engineer or similar role.
• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Familiarity with languages like YAML, batch and json.
• Strong Powershell skills.
• Experience with core technologies such as Rubrik for backup, NetApp for storage, VMware ESXi, Microsoft Azure, Microsoft Intune, ITIL, and ticketing systems.
• Solid understanding of DHCP, TCP/IP, DNS, VLANs, ping, and traceroute.

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

• This is a full-time remote position.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.