Sr. Field Service Technician

Job Title: Sr. Field Service Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 50%

Type of Travel: Local

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The Opportunity:

CACI is seeking a Field Service Technician to join our technical operations team supporting the Department of Homeland Security. This role is responsible for on-site incident management, troubleshooting, and maintenance of enterprise network, unified communications, audio/visual, and multimedia systems-including cable distribution solutions-across DHS sites. The Field Service Technician works in a 24/7/365 environment, responding to incidents, fulfilling requests, and ensuring optimal operation of network and communications infrastructure, inside and outside of the National Capital Region (NCR).

Note: This position requires regular travel outside the National Capital Region (NCR) and participation in an on-call rotation. The Field Service Technician is expected to support a wide range of network and communications technologies, with a primary focus on LAN and unified communications systems, and secondary support for cable distribution and A/V systems.

Responsibilities:

• Respond to dispatch requests and resolve incidents related to LAN infrastructure, network devices, unified communications, and multimedia systems at DHS sites.
• Manage, troubleshoot, and maintain LAN infrastructure, network devices, and unified communications systems (including Cisco Call Manager, VoIP, Microsoft Teams, video conferencing technologies, and Microsoft Teams Rooms).
• Provide first-line fault monitoring and troubleshooting for network, audio/video, unified communications, and cable distribution systems using network management tools.
• Identify, isolate, and resolve network faults, including issues with multimedia streaming, video teleconferencing (VTC), integrated AV systems, and cable/satellite TV distribution.
• Perform installation, configuration, maintenance, and troubleshooting of A/V and cable distribution equipment such as displays, projectors, microphones, speakers, cameras, control systems, amplifiers, splitters, and combiners.
• Support setup, operation, and maintenance of Microsoft Teams Rooms and cable distribution solutions, ensuring reliable connectivity and optimal audio/video quality.
• Conduct preventative maintenance checks, signal quality checks, and software updates to ensure optimal system performance for network, A/V, and cable distribution systems.
• Provide technical support for end-users experiencing issues with their unified communications, A/V, or cable distribution systems, including remote troubleshooting and on-site assistance.
• Perform rack/unrack, install/uninstall, repair/replace, and setup/rebuild servers, network devices, and cable distribution equipment in network/computer rooms.
• Document, track, and coordinate incidents and service requests in ServiceNow, including root cause analysis and timely closure.
• Join troubleshooting bridge calls for major incidents and communicate directly with end-users, vendors, and other support teams.
• Assist with implementation and testing of new network, unified communications, A/V, and cable distribution solutions, and support operational improvements.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train in systems, network administration, telephony, A/V, and cable distribution technologies.
• Inspect and maintain network and computer rooms, including cable management and cable repair.
• Perform additional duties as assigned.

Qualifications:

Required:

• Ability to obtain DoD Security Clearance.
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred.
• Bachelor's degree + 8 years of applicable experience.
• At least one of the following certifications: Cisco Certified Network Associate (CCNA), CompTIA A+, Network+, or Security+.
• ITIL Foundation certification (not required to start but expected to attain in first six months).
• Strong technical knowledge of LAN, network devices, unified communications technologies, and cable distribution systems.
• Experience with Cisco Unified Call Manager, Cisco VoIP, Microsoft Teams, video conferencing products, and cable distribution solutions.
• Ability to troubleshoot complex network, audio/video, unified communications, and cable distribution issues.
• Experience using ServiceNow or similar service management software.
• Ability to travel locally and long distance (within continental United States) as required - travel up to 50%
• Work on-call rotation to respond to incident escalations.
• Experience with cable infrastructure standards and compliance with safety regulations.
• Ability and desire to learn new technologies (servers, switches, virtual hosts, etc.).

Desired:

• Previous DHS or DoD experience.
• Relevant hands-on Microsoft Windows administrator certification.
• Advanced Cisco or CompTIA certifications (CCNP Collaboration, ITILv4 Foundation).
• BICSI Installer or Technician Certification(s).
• Experience with video streaming technology, video conferencing products (Polycom, VBrick, ViTec, Haivision), and cable distribution systems.
• Knowledge of dialing protocols (H.323, SIP, E.164), multimedia and cable distribution systems.
• Familiarity with NIST security guidelines and authentication protocols (OAuth, SAML).
• What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation''s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.