1st Level Support, Billing, Blueprints, Canada Coast Guard Service, Cellular Telephone, Commissioning, Communication Skills, Customer Satisfaction, Customer Training, Diesel Engine, Documentation, Driver's License, Electric Motor, Emergency Services, Engineering Change Order, High School Diploma, Identify Issues, Lift/Move 35 Pounds, Microsoft Office, Military, Military Commands, OEM (Original Equipment Manufacturer), On Site Support, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Product Engineering, Product Management, Programmable Logic Controller (PLC), Propulsion, Regulations, Safety Codes, Safety/Work Safety, Technical Leadership, Technical Support, Test Equipment, Testing, United States Coast Guard (USCG), United States Navy (USN), Vehicle Fleets, Willing to Travel, Writing Skills
Fairbanks Morse Defense
Mission-Driven. Honor-Bound.
Fairbanks Morse Defense. Whats your calling?
For the men and women of Fairbanks Morse Defense, its the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. Were one of the nations leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard.
When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what its like to be a part of the Fairbanks Morse Defense team here https://www.fairbanksmorsedefense.com/careers
Exciting News
Fairbanks Morse Defense is currently providing all newly hired Controls Specialists a $5,000 sign-on bonus - and after completing 12 months of full-time employment, youll receive an additional $5,000 retention bonus.
Company Overview
Fairbanks Morse Defense FMD has been a leading provider of trusted naval power and propulsion systems for over 100 years. FMD is dedicated to supplying advanced marine technologies, OEM parts, and turnkey services to the U.S. Navy, U.S. Coast Guard, Military Sealift Command, and Canadian Coast Guard. With a reputation for reliability, FMD supports military fleets with top-tier service without compromising safety or quality.
Job Summary
The Senior Field Service Technician (SrFST) is responsible for the installation, commissioning, and both scheduled and emergency services for a variety of FMD products, including diesel engines, electrical controls, cranes, elevators, roll-up doors, and davits. The SrFST will lead field activities, ensure customer satisfaction, and maintain communication with internal teams.
Principal Duties and Responsibilities
- Role: Plan and achieve goals based on judgment and experience.
- Diagnose, troubleshoot, and repair products with minimal supervision.
- Lead and direct regional associates in their work.
- Oversee complete engine overhauls on qualified engines.
- Handle occasional shop duties such as part inspections, assembly, and testing.
Technical Responsibilities
- Provide on-the-job and customer equipment training.
- Offer first-level escalation support to associates.
- Assist with on-site and phone troubleshooting for customers.
- Collaborate with Product Engineering to resolve equipment issues.
- Implement service documentation such as Engineering Change Orders.
Safety
- Follow all safety guidelines and wear proper PPE.
- Report accidents or injuries immediately.
- Complete required safety training annually.
- Maintain certifications as required.
- Ensure company property, e.g., vehicles, equipment, is well maintained.
- Provide estimated arrival times to customers when necessary.
Customer Satisfaction
- Communicate effectively with customers and internal teams.
- Complete maintenance documentation and provide it to customers.
- Strive for first-time fixes to minimize customer downtime.
- Maintain customer satisfaction in accordance with company standards.
Performance
- Maximize efficiency by combining service opportunities.
- Evaluate equipment for appropriate billing status.
- Adhere to company dress code and safety regulations.
- Act as a role model for junior technicians.
Other Duties
- Perform additional tasks assigned.
Qualifications and Educational Requirements
- Education & Experience:
- High School Diploma or GED required.
- Minimum of three years of experience as an FMD Field Service Technician.
- Associate degree in technical discipline and four years of military experience or
- Four years of military experience or similar industry experience.
- Technical Skills:
- Knowledge of diesel engines, spark gas test equipment, and controls.
- Ability to read and interpret diagrams and blueprints.
- Solid understanding of pneumatic PLC and electronic engine controls.
- Experience troubleshooting and repairing independently.
- Ability to manage technical activities and lead others.
- Proficiency in providing technical phone support and training.
- Other Skills:
- Strong verbal and written communication.
- Proficiency in Microsoft Office.
- Strong mechanical aptitude.
- Valid drivers license.
- Ability to travel up to 75 domestically and internationally.
- Physical Requirements:
- Ability to stand, walk, lift up to 35 pounds regularly.
- Specific vision requirements, including color and peripheral vision.
Benefits
- Base salary and overtime compensation.
- Per Diem rates and monthly cell phone stipend.
- Paid vacation, personal days, and holidays.
- Hardship bonus, technician of the year award, and employee referral bonuses.
- Tuition reimbursement, training, and product line certification bonuses.
- Annual bonus for maintaining certifications.
Equal Opportunity Employer
Veterans, Disabled