Sr. Director of Operations

About the role

Team Credo is looking for a Sr. Director of Operations & Supply Chain to join our mission to transform connectivity at scale. This role will play a critical role in advancing our system designs with our many global manufacturing partners. This position offers opportunities for cross-functional collaboration in a high-tech environment, ideal for professionals passionate about manufacturing great products and developing supply chain solutions.

Base salary range is $220,000 - $280,000 a year. The base salary offer will depend on factors such as education, experience, training, skills, qualifications, and location. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefit

Why Credo

• Purpose: We invest in what matters. From meaningful-future shaping projects to competitive compensation, we empower you to grow your career while making a lasting impact.
• People: Connection starts within. We collaborate, celebrate wins, and create an environment where everyone can do their best work.
• Possibilities: Our belief shapes what's next. Our technology powers the most reliable and energy-efficient connections around the world - and our team powers new products and markets that come next.

Responsibilities

1. Operational Strategy & Execution

• Translate corporate strategy into scalable operational plans and annual operating objectives.
• Own end-to-end operational performance across multiple teams, regions, or product lines.
• Identify and execute initiatives that improve efficiency, margin, quality, and cycle time.
• Lead cross-functional planning to align operations with sales, product, finance, and supply chain.

2. Leadership & Team Development

• Build a high-performance culture focused on accountability, data-driven decisions, and continuous improvement.
• Drive succession planning, talent development, and leadership readiness.

3. Process Improvement & Operational Excellence

• Standardize workflows while allowing flexibility for regional or customer needs.
• Reduce complexity and eliminate operational bottlenecks.
• Lead automation, digitization, and systems optimization initiatives.

4. Financial & Performance Management

• Own operating budgets, forecasts, and cost controls.
• Improve gross margin, operating margin, and overall cost efficiency.
• Establish KPIs and dashboards to monitor performance.
• Partner with Finance on ROI analysis and capital planning.

5. Cross-Functional Collaboration

• Serve as escalation point for complex operational challenges.

6. Risk, Compliance & Quality Management

• Ensure compliance with internal controls, regulatory standards, and industry requirements.
• Own operational risk management and business continuity planning.
• Drive quality systems, audits, and corrective action processes.

7. Customer Experience Ownership

• Ensure operational teams meet customer delivery and service commitments.
• Track customer satisfaction metrics related to operations.
• Lead root-cause analysis for service issues and escalations.

8. Scaling & Transformation

• Lead operational readiness for rapid growth, expansion, acquisitions, and new product launches.
• Drive organization-wide change management and adoption of new systems and processes.

Qualifications

• Bachelor's degree in Operations Management, Engineering, Business Administration, Supply Chain, or a related field Master's degree (MBA or equivalent) preferred
• 10+ years of progressive operations leadership experience, with at least 5 years leading managers or directors
• Proven experience scaling operations in a complex, multi-site, multi-country environment.
• Track record of owning P&L, budgets, or operational forecasts
• Demonstrated expertise in process optimization, KPI design, and performance management
• Strong understanding of supply chain, manufacturing, service delivery, or enterprise operations
• Proven ability to build, develop, and lead high-performing teams
• Experience partnering with executive leadership and influencing strategy at the VP/C-suite level
• Strong change-management and organizational leadership skills
• Data-driven decision maker with experience using operational dashboards, metrics, and analytics
• Ability to translate business strategy into scalable operational plans
• Strong financial acumen, including cost control and margin improvement
• Excellent written and verbal communication skills
• Ability to operate effectively in fast-paced, ambiguous environments
• Strong project management and execution discipline across multiple initiatives

About Credo

Credo's mission is to transform connectivity at scale through fast, reliable, and energy-efficient system solutions. Our high-speed copper and optical interconnect products deliver industry-leading power and performance at up to 1.6T to meet the ever-expanding data infrastructure demands of AI.

Our product portfolio includes ZeroFlap (ZF) Active Electrical Cables (AECs) and ZF optical transceivers, OmniConnect memory solutions, and a suite of retimers and DSPs for optical and copper Ethernet and PCIe, all leveraging the PILOT diagnostic and analytics software platform. Credo innovations enable our customers to connect the systems that connect the world.

Credo is committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds without regard to race, color, religion, gender, sex, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email people@credosemi.com.

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