Sr. Director, Account Management - Email Marketing - Boston

Job TitleRevenue Strategy ManagerJob DescriptionDevelop and execute long-term retention, upsell, and cross-sell strategies to drive revenue growth and exceed performance targets. The Successful ApplicantAt least 7 years of progressive leadership experience in SaaS account management, sales, or customer success, with responsibility for retention and expansion.

Job TitleRevenue Strategy ManagerJob DescriptionDevelop and execute long-term retention, upsell, and cross-sell strategies to drive revenue growth and exceed performance targets. Recruit, coach, and retain high-performing account management professionals. Build a culture centered on accountability, continuous improvement, and strong onboarding. Actively support team success and remove barriers to performance. Manage team revenue goals and maintain a disciplined forecasting approach to ensure accuracy and predictability. Serve as an executive sponsor for key accounts by building senior-level relationships, managing complex renewals, and addressing escalations. Use business insights and SaaS metrics to evaluate market trends, competitive landscape, and customer feedback to refine strategies. Implement best practices, streamline internal processes, and ensure effective use of sales and account management tools to improve efficiency. Partner closely with Sales, Product, and Marketing teams to align customer strategies and support broader organizational goals. Demonstrate strong accountability, transparency, and collaboration while reinforcing a high-performance culture.The Successful ApplicantAt least 7 years of progressive leadership experience in SaaS account management, sales, or customer success, with responsibility for retention and expansion. Minimum of 3 years in a Director-level (or higher) leadership role. Proven success in a B2B SaaS environment, ideally within a high-growth setting. Experience building, scaling, and leading high-performing teams. Strong understanding of SaaS metrics and revenue models, with a track record of meeting or exceeding ARR/NRR/GRR goals. Excellent communication, executive presence, and negotiation skills with experience engaging senior stakeholders. Willingness to travel up to 25%.What's on OfferCompetitive base salary and variable compensation package, including bonus and equity components. Final compensation will depend on experience, location, and qualifications.